Review Time
Be very careful when hiring a Zipcar vehicle.I hired a van for a house move and discovered at pickup that the sliding side door would not lock because of a hole that had been drilled into the door. This ultimately damaged the locking mechanism meaning I could not safely secure my personal belongings during my transport. I reported the issue on the day, but the only solution offered was to return the van and travel miles to collect another one, which was not realistic in the middle of a house move.Zipcar later refused a proper refund despite the vehicle not being safe to drive and not being provided with the service I paid for.The most concerning part is that a vehicle with a broken locking mechanism and a warning light was even available for hire in the first place.Based on this experience, I strongly advise anyone thinking of hiring a car/van for moves to find another service. I will not be using Zipcar again.
Zipcar informed me about the parking penalties almost one month later.By the time I was notified, Zipcar had already paid the fines early and closed the cases, without giving me any chance to pay them myself at a discounted rate.I already paid the £40 towing charge, yet I was still billed £160 + £30 twice.Even though I ended my trip properly, Zipcar refused to take responsibility.This practice feels unfair and misleading, and results in unnecessary financial loss for customers.I strongly recommend checking all charges carefully when using ZipCar
I’ve been a Zipcar member for a few months now, and the whole “share the road” promise quickly turned into a nightmare of rogue parking. The biggest gripe? Zipcar lets its cars be left in private parking spots, and there’s virtually no enforcement.From the moment I booked a vehicle, I was told I could park in any “public” space, but the app never clarifies what counts as public. As a result, I’ve come back to find a Zipcar blocking my private parking space. Each time I’ve called customer service, the response is the same bland script: “We’ll look into it, but it may take up to 48 hours.” By the time they get back, the car is long gone and the damage—my inconvenience, my wasted time—remains.What makes it worse is the lack of any real penalty for the driver who parks illegally. Zipcar’s terms of service say you’re responsible for any fines, yet the company does nothing to track or prevent repeat offenders. It feels like they’re happy to collect membership fees while turning a blind eye to the chaos their cars create on private property.If you value your parking space, your peace of mind, and your time, think twice before signing up. Zipcar’s laissez‑faire approach to where its fleet ends up is a glaring flaw that makes the service more of a liability than a convenience.
Absolutely disgusting, first they scam you , overcharge with the highest price , never return your deposit , after 1 week of renting they will issue you penalty without you getting in , and they will sell all you information details to big international scammers,so don’t rent from them absolutely shocking how government lets them to run business like that
The van I booked started profusly smoking 25 minutes into the journey, in the middle of Hammersmith roundabout. The gear pedal got stuck and I just about managed to pull the car to the side to safety through the thick smoke before it completely stopped moving. Had to wait over 2 hours for a rescue vechicle to show up to tow the car away. This was obviously dangerous an unconvenient. But Zipcar, instead of apologising and refunding me the journey or compensating me for my trouble CHARGED ME £50 FOR 'SMOKING IN THE CAR'. I wish this was a joke.
I have rented zipcars for both personal use and for use with Uber. The cars are always dirty and require a car wash and an internal detail before use. The fuel or electric charge for these vehicles are often low. When you experience a difficulty or problem with the vehicle their customer service team will do little to help. I once rented a vehicle from them to do Uber as they have a program specifically for Uber drivers. I discovered that the car I originally rented was switched to a different car this car that I was switched to had an expired registration on it. When I called about the problem they instructed me to return the car, but the lot was closed. There wasn't free parking available for 24 hours near the parking lot and I was instructed to take it to a paid lot and pay for a 24-hour parking and they will refund $30. The average 24-hour parking lots in this city cost over $60. Another time I rented a vehicle and went to pick it up but the vehicle wasn't there because the previous renter still had the vehicle. They were unable to put me in another vehicle resulting in them providing me a refund which takes days to receive. They don't compensate you for the inconvenience of any time lost or any money spent on car fare to pick up the vehicle or cleaning the often dirty cars. I've rented the vehicle for personal use one day and the price for two and a half hours was one price and then when I try to use the same car for the next day the price was double. My advice is don't waste your time or your money if you don't have to.
DO NOT EVER USE ZIPCAR. I have been a loyal customer for years. Never had an issue. Then I pick up a car with a flat tyre. I didn't notice it. I pulled over after 5 minutes and had to stop my trip. I then got charged £165. Don't don't use them. Unless you are prepared to spend 45minutes inspecting the car before any journey and get charged for anything at all that has nothing to do with you. They will cost you a fortune. PLEASE TAKE NOTE OF THIS. IT REALLY ISN'T WORTH IT.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
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