Review Time
Negative billing alert. Noticed that zipcar has been charging for premium coverage at over 100extra year. They then make it near impossible to change that back to basic coverage at 0$ extra per year. System doesn't allow you to change online and near impossible on phone before end of your billing cycle. Appears company is hoping you forget about about exact date of your renewal at which time it will rebill for premium. Once billed zipcar refuses to refund or even repay portion not used (if you cancel membership after 1day you will pay extra coverage in refunded. All in all Gives you almost no window to change to basic coverage. Very very difficult to deal with customer service...took me over 2hrs with threats of lawsuit etc
I think zip car is some b******* They sit there and take $25 from you. Every time you apply and lie saying that they can't give it back when it is just actually. The poor man trying to get rich off. Other people because there is no reason for you to have to collect $25 named refundable fee. Every time someone feels out your application. They have collected $ $50 from me just for applying on their app. Because one time I did it. They never sent me anything saying that I was approved or not approved. And then this time I did it. They said that I was not approved so let's stop Falling for the stupid scam artists that's collecting money off of people in These hard times for no reason. Stop feeding the enemy.
This company is the worst I have ever dealt with. I was paying for my girlfriends membership and she has found syringes in a car that she picked up from GA Tech's campus in a kia soul that was also damaged all down the side from a driver side swiping something, she picked up a car from Howell mill that was a chevy electric car- that one wouldn't turn off literally would not turn off and no way to charge the car, she picked up a car from State street once that had empty liquor bottles under the drivers seat. Every car that she ever rented would have service needed lights on, they were all filthy. Then they locked her out of the last vehicle after she paid for another day, like 3 hours after taking the 99.95 out of the account and refused to let her back in. They said that her account was under review. They wouldn't let her get her things out and then left the vehicle abandoned in the apartment complex for 72 hours. They were already tagged for towing, too bad they made it before the tow truck got here on the last day. If you like HORRIBLE customer service, risking being arrested for drugs or alcohol found in the cars from previous drivers, or being broke down because they don't maintain the cars then this company is for you! Honestly, just get a rental from a real rental company with the subscriptions they offer. You will save if you use the car for more than a few days a month and wont risk the felony drug charges that you may get using Zipcar! This company is a ripoff!
I booked a car for an hour to pick up a panel for my kitchen. At the end of the trip I was prompted by the app to report on the state of the vehicle and decided to comply in the spirit of helping the company running an efficient service. I reported a boot soiled in dog's hair and grease marks in the backseat. Next thing I know I get fined £50 fir the dirty car. I've contacted customer service believing out was a genuine mistake but in fact the customer service exec. was very abrupt and dismissive and refused to remove the fine, even escalating the complain to management level brought about the same results. BE VERY CAREFUL ZIP CAR PUTS THEIR LONG HANDS IN YOUR POCKET FOR ANY POSSIBLE REASON.
DO NOT USE! AVOID THIS COMPANY!They will charge you after for all sorts of nonsense and they do not care about any of your replies,they just charge your card although they are in the wrong and they completely ignore you afterwards.PLEASE SAVE YOURSELF MONEY AND SANITY!
I have create an account with zipcar and I have been charged £15 without my knowledge. I have asked account to be closed and money to be refund. Still this request is not being completed. Please stay away as it is more like a scam rather than a business.
Signed up for zip car, immediately realized they no longer have cars in my city (although they are still on google maps). Tried cancelling (within 5 minutes of signing up) and was refused a refund. The representative I spoke with on the phone said they would call me back. That was a lie. Just to get me off the phone. Really poor customer service.
I got married, sent my license to DVLA to change my surname and in the interim got blocked from Zipcar. I cannot get hold of anyone to explain or get any details and the automatic replies are from a center in Estonia. I tried for weeks to get a response that was from someone to please review my account. Absolutely horrific customer service.
Zipcar is a fantastic service, particularly the flex service. It has been particularly useful with trips to/from the airport. Any time I have called an operator, the phone was answered quickly and my query dealt with promptly.I was, however, most disappointed with a recent trip in an electric vehicle. The car ran out of charge so quickly that I had to stop and charge it a few miles into my journey. The process of finding a charge point, figuring out how to charge it and a partial charge, added an extra hour to my trip... which I had to pay for!
Zipcar charged me $50 for returning a car 14 minutes late. I was driving alone on 95 and had no way to safely stop to extend my trip. Customer service just puts you in hold I tim the call drops. Cars smell completely of pot and I find empty liquor bottles in them. Terrible way to run a business that was built in a good idea. Can’t imagine how poorly they would respond in an emergency. I will cancel and try another service. No o
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
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