Review Time
I contacted the platform with a general inquiry about an email address for property information. Despite providing my account details, I was told I couldn't speak to staff since it was my daughter's account. I was seeking general information to assist a friend, but my request was denied because it wasn't for myself. Some staff members seem ill-equipped to handle basic inquiries. Very dissatisfied.
I reserved a property in Sodankylä, but the stay was canceled, and the hosts denied my refund request. The support team was unhelpful. Exercise caution when considering this property. It's concerning that the platform allows customers to pay for services not received. I've deleted my account on this platform.
After signing in through Facebook and booking a property, my account was hacked. The booking was canceled shortly before my trip, resulting in significant financial loss. I intend to seek legal advice. Consider using alternative platforms.
The quality of service has deteriorated over the years. My ticket was closed prematurely, and when I attempted to follow up, I received inconsistent responses. Their service has fallen short, and I would recommend considering hotels instead.
As a long-time user with positive reviews, I feel the platform did not advocate for me. I will not use it again and hope for better experiences elsewhere. Be cautious if you decide to book. I encountered maintenance issues and was charged for damages I did not cause. My overall experience was unsatisfactory.
The platform has shifted focus away from hosts, with increasing fees and declining service quality. Support is difficult to reach, and guest expectations have changed without corresponding pricing. I no longer find value in using this platform.
The platform has changed drastically. Fees have increased, service quality has declined, and it's hard to reach support in a professional manner. Guest expectations have shifted without a willingness to pay appropriate prices, leading to increased stress and costs. I no longer see a reason to use this platform.
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