ajax.systems

4.7
4.7 Based on 910 reviews

Ajax alarm system — The most awarded wireless security system in Europe...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.7

/
5

910 Reviews

5 Star
85%
4 Star
10%
3 Star
2%
2 Star
1%
1 Star
3%

Filtered Reviews

Filter Reviews

Review Time

Pixie Powell
Recommend does the job well

I have had the system for months now and it has given me great reassurance. The system is sensitive and works well. Also the response by the company was very rapid

5
Date of experience: Jun 16, 2025
Betty
Overall good experience

Overall good experience. Only element missing to get to 5 stars would be a possible integration of Ajax system with Home Assistant

4
Date of experience: Jun 14, 2025
Chara Turner
Good system for your home security

Good system for your home security. The cameras have very good quality and show where they are pointing with detailed images. Also have translated menu to spanish when you get installed.

4
Date of experience: Jun 13, 2025
Hunter Sanders
Very bad service

Very bad service , waiting for my order from 2weeks but no revert, call center only says tomorrow delivery but their tomorrow doesn’t come. Rider details shows he called but I didn’t receive any call even after verifying my number I don’t understand who he has called.Very bad service, not acceptable at all very bad service

1
Date of experience: Jun 13, 2025
Sykorax_
The tech support was amazing

The tech support was amazing And the product fit our needs of a home missing windows and doors but requiring security for insurance purposes Other kicker absolutely no power on site Running system in a car battery I do wish the door / window contacts were smaller

5
Date of experience: Jun 12, 2025
tanit3124
Quick reaction following my contact…

Quick reaction following my contact email.Very good and professional answer to solve the issue within 24 hours.

5
Date of experience: Jun 11, 2025
Mrflo0998
Great support!

First of all - we are a distributor of the intrusion detection system from AJAX.Systems.We regularly use the technical support from AJAX via Telegram and are always impressed by how well the support works, especially in demanding situations, via this service channel!- Very fast- extremely competent- always friendly and helpfulThis is simply great - keep it up AJAX!

5
Date of experience: Jun 10, 2025
Bella Butler
The best alarm system anywhere

The best alarm system anywhere. Great functionality and very easy to use.

5
Date of experience: Jun 10, 2025
Freddy Price
Installation of new roof alarm system

We had been using another company for some years for our church roof alarm system. They were very expensive, unreliable and were based some 60 miles away. I decided to look elsewhere and was so pleased to have found Ajax Systems in Whetstone. They were professional and helpful from the start and charged a competitive rate. They Installed a new alarm system and even managed to solve the problem of pigeons triggering the alarm system by raising the sensors on posts. Very happy with the service

5
Date of experience: Jun 02, 2025
Ivor Powell
Beware

Beware – Your Smart Home Might Be A Massive Security RiskThe situation you've described highlights significant security vulnerabilities associated with smart home systems, particularly in rental properties. When tenants have the ability to alter the settings of security systems, such as Ajax alarm hubs, it can lead to unauthorized access and control, posing a risk to landlords and homeowners.The NIS2 Directive and Its ImplicationsThe NIS2 Directive, which came into effect in 2023, aims to enhance cybersecurity across the EU. It mandates that organizations, including those in the smart home sector, implement robust security measures to protect against breaches. Your concern about tenants being able to default an alarm hub and remove landlords as admins is indeed a serious issue that could violate these cybersecurity standards.Risks for Landlords and Homeowners1. Unauthorized Access: As you noted, if a tenant can reset the alarm hub, they can potentially grant themselves or others complete control over the Ajax security system without the homeowner's knowledge or consent. This undermines the security of the property and can lead to unauthorized surveillance or tampering 2. Lack of Control: Landlords may find themselves in a position where they have no control over their own security systems. This can lead to disputes and complications, especially if security incidents occur.3. Legal and Compliance Issues: The ability for tenants to manipulate security systems raises questions about compliance with the NIS2 Directive. Landlords must ensure that their systems are secure and that they retain control over them to avoid potential legal repercussions. Recommendations for Landlords- Clear Agreements: Establish clear agreements with tenants regarding the use and management of smart home systems. Ensure that any changes to security settings require landlord approval.- Secure Systems: Invest in security systems that allow for multiple levels of access and control, ensuring that landlords can maintain oversight.- Regular Audits: Conduct regular audits of security systems to ensure that no unauthorized changes have been made and that the systems comply with current cybersecurity regulations.By addressing these vulnerabilities proactively, landlords can better protect their properties and ensure compliance with cybersecurity laws.

1
Date of experience: Jun 01, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More