Review Time
Very bad service , waiting for my order from 2weeks but no revert, call center only says tomorrow delivery but their tomorrow doesn’t come. Rider details shows he called but I didn’t receive any call even after verifying my number I don’t understand who he has called.Very bad service, not acceptable at all very bad service
The tech support was amazing And the product fit our needs of a home missing windows and doors but requiring security for insurance purposes Other kicker absolutely no power on site Running system in a car battery I do wish the door / window contacts were smaller
First of all - we are a distributor of the intrusion detection system from AJAX.Systems.We regularly use the technical support from AJAX via Telegram and are always impressed by how well the support works, especially in demanding situations, via this service channel!- Very fast- extremely competent- always friendly and helpfulThis is simply great - keep it up AJAX!
We had been using another company for some years for our church roof alarm system. They were very expensive, unreliable and were based some 60 miles away. I decided to look elsewhere and was so pleased to have found Ajax Systems in Whetstone. They were professional and helpful from the start and charged a competitive rate. They Installed a new alarm system and even managed to solve the problem of pigeons triggering the alarm system by raising the sensors on posts. Very happy with the service
Beware – Your Smart Home Might Be A Massive Security RiskThe situation you've described highlights significant security vulnerabilities associated with smart home systems, particularly in rental properties. When tenants have the ability to alter the settings of security systems, such as Ajax alarm hubs, it can lead to unauthorized access and control, posing a risk to landlords and homeowners.The NIS2 Directive and Its ImplicationsThe NIS2 Directive, which came into effect in 2023, aims to enhance cybersecurity across the EU. It mandates that organizations, including those in the smart home sector, implement robust security measures to protect against breaches. Your concern about tenants being able to default an alarm hub and remove landlords as admins is indeed a serious issue that could violate these cybersecurity standards.Risks for Landlords and Homeowners1. Unauthorized Access: As you noted, if a tenant can reset the alarm hub, they can potentially grant themselves or others complete control over the Ajax security system without the homeowner's knowledge or consent. This undermines the security of the property and can lead to unauthorized surveillance or tampering 2. Lack of Control: Landlords may find themselves in a position where they have no control over their own security systems. This can lead to disputes and complications, especially if security incidents occur.3. Legal and Compliance Issues: The ability for tenants to manipulate security systems raises questions about compliance with the NIS2 Directive. Landlords must ensure that their systems are secure and that they retain control over them to avoid potential legal repercussions. Recommendations for Landlords- Clear Agreements: Establish clear agreements with tenants regarding the use and management of smart home systems. Ensure that any changes to security settings require landlord approval.- Secure Systems: Invest in security systems that allow for multiple levels of access and control, ensuring that landlords can maintain oversight.- Regular Audits: Conduct regular audits of security systems to ensure that no unauthorized changes have been made and that the systems comply with current cybersecurity regulations.By addressing these vulnerabilities proactively, landlords can better protect their properties and ensure compliance with cybersecurity laws.
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