Review Time
The home security system is an excellent product. Requiring tech support on a Saturday afternoon, I emailed Ajax expecting a reply on a week day (Monday). Totally surprised by an almost instant reply - the support team fully understood my issue and responded and resolved my query within a short time. Full credit to the Ajax support staff.
I purchased the full system, including burglary and fire alarms, two years ago. Recently, one of the FireProtect devices began triggering false alarms. My local security company had to visit the property in the middle of the night, only to confirm it was a false alarm. A similar incident happened a few days later, leading to the same inconvenient process. I reached out to Ajax support, and they told me "We can assume that dust could have settled on the sensor in this area" and advised me to clean it. Despite no notification from the app or device that the chamber needed to be cleaned. However, after checking, there was no dust in the chamber.When I contacted them again to request a replacement, they refused, stating that their R&D team would only investigate further if it happened again. I'm quite frustrated with being woken up in the middle of the night and having to pay €200 to a security company just to be told it was another false alarm.As for the system itself, despite its sleek appearance, it falls short of expectations for the price. The temperature readings from each device are inaccurate and unreliable. Overall, I'm disappointed with both the product and the poor customer service.
We changed our router and lost connection to the Ajax alarm and my installer didn't know how to fix it.So I contacted Ajax directly and was blown away by how helpful they were. Top service from the Tech Team.Thank you for all your help !!
Claim your business profile now and gain access to all features and respond to customer reviews.
Ajax alarm system — The most awarded wireless security system in Europe
cosulichinteriors.com
realseeds.co.uk
simpleopulence.com
mainfactor.com
nextdivan.co.uk
ocean-saver.com
mattadirekt.se
cocoontravelpillow.com
beliani.co.uk
eshinestore.com
