ajax.systems

4.7
4.7 Based on 910 reviews

Ajax alarm system — The most awarded wireless security system in Europe...

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Average Rating

4.7

/
5

910 Reviews

5 Star
85%
4 Star
10%
3 Star
2%
2 Star
1%
1 Star
3%

Filtered Reviews

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Review Time

Brandy Fisher
Professional Support

The best experience with professional technical support teamThey are fast well trained and friendly Always ready for support at anytime Thank you team

5
Date of experience: Aug 22, 2024
Carson Coleman
Fantastic company with brilliant…

Fantastic company with brilliant technical support. Never an issue with them. Very happy with the service.

5
Date of experience: Aug 22, 2024
Laura Howard
Great

Easy to install, reliable, not too expensive.And from Ukraine. All the best - keep up the good work and PEACE from a satisfied customer in Germany!

5
Date of experience: Aug 21, 2024
Raphael Carter
Excellent Customer Service

Always concerned about helping you.

5
Date of experience: Aug 19, 2024
I have my Ajax alarm since 6 months…

I have my Ajax alarm since 6 months now. Easy to install, easy to setup, some interesting updates. Seems also reliable. I add fire sensors to my system.So really happy with it, you do a good job ajax team !!!

5
Date of experience: Aug 18, 2024
Eliza
Support

Contacted support via email, excellent response time and assistance. Would highly recommend this system.

5
Date of experience: Aug 17, 2024
EH47
Superb systemf easy to operate 10/10…

Superb system easy to operate 10/10 Thank you!!

5
Date of experience: Aug 17, 2024
EL38
First Class Tech Support

The home security system is an excellent product. Requiring tech support on a Saturday afternoon, I emailed Ajax expecting a reply on a week day (Monday). Totally surprised by an almost instant reply - the support team fully understood my issue and responded and resolved my query within a short time. Full credit to the Ajax support staff.

5
Date of experience: Aug 17, 2024
Louis
Malfunctioning devices and poor customer support

I purchased the full system, including burglary and fire alarms, two years ago. Recently, one of the FireProtect devices began triggering false alarms. My local security company had to visit the property in the middle of the night, only to confirm it was a false alarm. A similar incident happened a few days later, leading to the same inconvenient process. I reached out to Ajax support, and they told me "We can assume that dust could have settled on the sensor in this area" and advised me to clean it. Despite no notification from the app or device that the chamber needed to be cleaned. However, after checking, there was no dust in the chamber.When I contacted them again to request a replacement, they refused, stating that their R&D team would only investigate further if it happened again. I'm quite frustrated with being woken up in the middle of the night and having to pay €200 to a security company just to be told it was another false alarm.As for the system itself, despite its sleek appearance, it falls short of expectations for the price. The temperature readings from each device are inaccurate and unreliable. Overall, I'm disappointed with both the product and the poor customer service.

1
Date of experience: Aug 16, 2024
Tucker
Amazing Service From Ajax Tech Team

We changed our router and lost connection to the Ajax alarm and my installer didn't know how to fix it.So I contacted Ajax directly and was blown away by how helpful they were. Top service from the Tech Team.Thank you for all your help !!

5
Date of experience: Aug 16, 2024

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