Review Time
Product ok but catalogue or disasters in terms of service. Firstly the approved installer closed down without informing me or carrying out their service as well as installing the wrong hub - either deliberately or lack of knowledge. Not the fault of Ajax per se but when I escalated to them - including correspondence with their Uk MD - I got slow, unsatisfying responses. Promised the name of another installer but four months on yet to receive one. Currently no responses and been ghosted for the past six or so weeks despite several emails. Even emailed their founder last year. Nothing. I now have a system which doesn’t work, Ajax simply don’t give a monkeys, and as it’s not been serviced due to no replacement installer being suggested, my warranty is defaulted by the very company who supplies it, and I’m being utterly ghosted. The product is fine but stay away due to lack of care and service - like your forever home built on sand. Avoid.
Had this installed to replace a wired house alarm. The install was completed quickly and efficiently by a local installer. The system itself is very simple to use and very effective if activated. Our only crib would be the passive detector in our detached garage keeps dropping out and then back in which is somewhat annoying. Range from "home box" control - could do with being stronger - this however may be down to our broadband / internet connection !.
Powerfull, secure and easy configuration are the words that best define Ajax products. As a consumer user I really love my Ajax kit and how easy was its configuration. The only thing I would improve is the behavior of the capacitive feature of the Keypad Plus. Additionally I'd like to be able to send sms (and test sms) from Ajax app to get an alert if I'm not connected to Security company and I don't have data network in my phone
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Ajax alarm system — The most awarded wireless security system in Europe
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