Review Time
Booked car via Airport Rentals. At pick up was advised each damage incident would be charged out at £1000 (not declared at time of booking), but for £15 a day this could be reduced to £100. We were never advised that this change would also add an extra £12 per day to the account. No transparency in charges.
BEWARE!!!I have rented literally hundreds of cars over the past 40+ years and Alamo Rental Car at London Heathrow is the worst experience I have ever had...long waits, disorganized system, scammy or incompetent rental staff, lip service given to complaints, and more. I am now engaged in a back and forth and they are still lying...despite clear evidence...about the unnecessary charges they are trying to charge me. Mind boggling how bad they are.
As many others have said the worst car rental experience of my life. 1 star is TOO generous. DO NOT EVEN CONSIDER renting a car from this company. I arrived tired, with two young kids and a ton of holiday baggage to an unwashed vehicle with a 3/4 full tank of fuel, with human hair, chopsticks and various other rubbish still in the vehicle.The pickup location(st Pancras) is in a dark multistory car park so impossible to properly inspect the car. Once in the light the cleanliness became apparent and also that the car had existing damage. Of course no one would answer the phone that same day so I returned the car at a different location the following day.A slight scuff to the bumper which Alamo valued at GBP1900 to repair. I have not received a refund for the remaining days on my rental and am receiving intimidating and threatening letters for the collection of the frankly extortionate repair costs.I’m now nearly $7000 out of pocket for 24hrs of rental and a tiny bumper scuff that was pre existing. I will never rent from these cowboys (Alamo, enterprise) again and if you’re reading this I suggest you go straight to a competitor.
Never ever rent through AlamoDangerous and awful experience. Rental car stolen, went to local branch for replacement, but none of the right size. So forced me to drive 150 miles to obtain a correct replacement. That replacement then had 2 flat tyres that Alamo refused to assist with and left 5 of us stranded in the projects. A 4 year old and a US Navy Veteran included. Utterly disgraceful and now refusing to properly compensate.
We'd booked in advance and ordered a car with baby seat. Though we arrived on time we were told it was at least an hour wait by unsympathetic staff. No compensation, no apology just informed we had to wait with two girls under four in a car rental shop. Genuinely scandalous and unfeeling.
(If I could give zero, I would)I had one of the most stressful and frustrating rental experiences with Alamo (Enterprise Rent-A-Car UK Limited).When I collected the car at Heathrow, the front bumper was already damaged. I pointed this out to the staff, and they confirmed it was recorded but thankfully, I also took photos and videos for my own records. Within hours of driving, I noticed the car pulled heavily to the left, suggesting issues with the tyres or alignment.When I returned the car at Edinburgh Airport, I again took photos showing the car in the same condition. Despite this, I was immediately sent a shocking bill of £2,250 for the same bumper damage I had already reported at pickup.The problems didn’t end there: • They withheld my deposit throughout the dispute process. • They repeatedly tried to charge my card before even completing their investigation. • They added hidden “premium location fees” that were never disclosed. Honestly, it felt like I was paying their own branch rent, how is that even justified? • Communication was terrible: endless transfers between teams, vague responses, and weeks of waiting for updates.It took over a month of chasing and sending my photographic evidence to finally prove I was not responsible for the damage. The only reason I avoided paying thousands for something I didn’t cause is because I had taken my own photos and videos.And after all this, their closing message to me was: “We hope you return to us for your future car rental needs.” which honestly felt like a joke after such a nightmare experience.This entire process was deeply unfair and borderline fraudulent. Customers shouldn’t have to fight this hard just to avoid false charges and undisclosed fees.⚠️ No, I do not recommend Alamo (Enterprise Rent-A-Car UK Limited). Don’t fall for their “affordable” prices. It may look cheap at first, but it quickly turns into the most expensive rental once they add hidden charges and false damage claims.
Car rental from palma mallorca rental I rented a car from them the transfer from airport to rental was spot on and I had a issue coming back wen returning the car wich was a miscommunication regards opening hours on their website which got me to book a taxi from the rental but was not needed the 3 people at the rental place Marco, Oriol and Jesus sorted the car stuff out they sorted the transfer out and I canceled the Uber last minute which cost me 25 euros which the rental people refunded me extra 25 euros to compensate for it so top marks wen needed at quarter to 5 in a morning :)
Booked 9 seater for tour to Northern Ireland. I did call the Alamo office for car availability and then after booked the ferry and accommodation. But then 1 hour before got call back that 9 seater not available.So I call customer service and someone names jenny picked the call and said there is 9 seater available in Edinburgh airport and she changed my booking to Edinburgh airport that is 1 hour away from Glasgow and cost me £110 for the taxi. When reach Edinburgh airport manager said they don’t have 9 seater available. So I try to cancel ferry and accommodation but that is non refundable.One more thing car not available for me coz I booked online but they selling the car for more then double the price on the branches. So if someone book online with offers then they not treat you well and give you that car what you not book as per your requirements.
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