Review Time
The sole reason I have a Black NatWest account is to access Allianz World Wide travel insurance, where we have declared all pre existing medical conditions, which have been accepted and an appropriate additional premium paid. Whilst on a cruise my wife was taken ill and had to have treatment from the ships doctor. The doctor produced an 18 page report, together with invoices which were immediately submitted by email to Allianz. I subsequently phoned Allianz 3 times from the ship, the total time over 2 hours but could get little sense from these calls. On returning to the UK have made numerous calls and emails to Allianz. The emails just receive an auto reply stating they will review in 5 days and then revert, but this doesn’t happen. Phone calls are dealt with by just messengers who state they will pass my requests for information on my claim up the chain. You cannot speak to any decision makers who I was told they don’t have phones! By email they drip feed requests for information over several weeks, such as when was trip booked, full itinerary of activities, cost of trip, cost of flights, details of original booking. On day one they requested authorisation to check her medical records, which was immediately signed and returned by email. Three weeks later I received a phone call from my surgery stating they had only now received their request for this information. I phoned their useless help desk and told it would take up to six months to review my claim. In the meantime I have had topay a very substantial claim on my credit card.
somehow it does not surprise me that this company has a rating of 1. Well deserved, and i d like to point out that I had used other emergency covers which are way better, helpful and actually help so sort things. This organisation is an epitome of uselessness and incompetence. The only focus is do nothing and provide useless information. We had a water leak, and apart from the fact that i had to sort it myself, they send smbd in 3 or 4 days who did not do anything ( T&C states they MUST PROVIDE A TEMPORARY REPAIR) - even that minimum job was not completed. pls choose another provider - also advise the main insurers. This company is a waste of money hiding behind allianz name.
I am extremely disappointed with the way BMW Insured Warranty has handled my current repair. My BMW X4 has now been off the road for over two weeks for a simple coil spring replacement — a job that any competent independent garage could complete in a single day.BMW’s service centre has informed me that the delay is due to “missing screws from Germany,” and I’ve now been told it will be another four weeks before the repair is completed. Being left without a vehicle for six weeks in total for such a basic job is beyond unacceptable for a brand that claims to represent premium quality.Despite contacting BMW Customer Service, I have been repeatedly refused a replacement or courtesy car, even though the delay is entirely on BMW’s side. I rely on my car for work responsibilities, and BMW has offered no mobility solution whatsoever.For a manufacturer of this reputation, this level of disorganisation, poor parts logistics, and complete lack of customer support is frankly shameful. The BMW Insured Warranty gives the impression of offering security and peace of mind, but in reality it has left me without transport for weeks with no accountability.BMW seriously needs to rethink how its warranty service operates — premium customers expect premium support, not excuses about missing screws and long waits for basic repairs
I didnt want to give any stars - this has got to be one of the worst customer service i have ever dealt with. I chose Emergency home cover insurance for my 91 year old mother so added this to her policy. What a big mistake! I have spent hours on the phone trying to get a resolution to a claim. Getting an answer to the call is the first obstacle then when you eventually get through they cant help you and have to transfer your call, then it is transferred again and again. By which time you have lost the will to hold on. 'Middle office' what is that? Is it just some black hole in an office block? The catalog of events trying to get a claim sorted has been unbelievable - A leaking roof - the assessors came out to assess the damage on a Friday evening at 5.45pm it was dark - they had a torch which they shone from ground to assess the damage to the roof! That wasnt the best bit....my mother then had a phone call to say the damage would cost 3k her policy covered her for 1k and she would have to pay the additional 2k I was furious that they should phone a 91 year old (i was the contact on the policy) During this I got an independent builder to come round - he actually went on the roof - found two damaged tiles (not what the assessors had in their report) he quoted £1300 - we went ahead with the repair. Since then i have not been able to get through to anyone in customer service - i have emailed 3 times, left numerous phone messages for call backs - nothing. I would strongly advise anyone looked for home emergency cover not to use this 'company'
Worst breakdown insurer. Spent half a day trying to call for recovery. Every time I spoke to someone, after waiting 20 minutes hanging on, I was told they wanted payment up front and would transfer me to their payment section - then cut me off. So I started again and went through the same interminable wait only to be cut off again. This happened for several hours. Eventually someone competent told me the payment system was down, so they couldn’t help. What a bunch of cowboys!
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more
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