Review Time
When I had my accident, the immediate response team was pretty good and followed up. What I didn't like then was that they mostly would just talk to you on the phone and I didn't have much in writing which could bite you back when they 'allow' you to do something but later might still charge you for it. The claims department -apart from my initial contact lady - was terrible. Slow moving, holding things up, not accepting that Ryanair had wrongly emailed me but they wouldn't even accept my bank statement nor the screenshots from my app instead. Anyway, overall not all that great sadly. And I wasn't even claiming much money...
SCAM!I bought missed event insurance from Allianz through ticketmaster. Allianz never respond to any emails to claim, they are a scam and Ticketmaster don't help! Save your money and don't use Allianz!Update: I left a review on their Facebook page and a man called "MANAGER MARK RONALD" tried to ask me for personal information on a facebook message. Don't give these scammers your personal details, this is a fake profile
We booked tickets to see a concert. We took out insurance to cover if something occurred to prevent us from attending. We have a genuine claim. When we contact them to make a claim they will not even take any details - they automatically told us to contact the ticket agent TICKET MASTER. When you contact the TICKET MASTER. They too will not help and tell you contact the ALLIANZ ASSISTANCE. I can see no refund coming.
what a shamble and waste of time.. be aware when you buy a ticket from ticketmaster and choose missed event insurnance.. alianz people hardly does complete the policy number even it was purchased thru ticketmaster. and ticketmaster the same. no help . scam.
This review is for Allianz Assistance - Travel Insurance.All I want is a certificate of my travel insurance so that I can apply for a tourist visa. Several emails and calls later, nobody is reachable at the insurance company.... Their automatic reply when calling: We are closed today due to a public holiday. --> There is NO public holiday in Bavaria on 24/01. Unless they are still on their Christmas holidays?!Honestly, stay away from this company and hopefully I will NOT need to make any claims during my travels...
I can only say don’t buy there insurance to cover a missed concert , I bought insurance for two tickets and have not received anything other than stupid questions , I have forwarded all papers from the hospital that treaded me the day I should have participated the concert , but now 21 days after still no agreement to pay back my money, do yourself a big favor keep away from these hustlers they won’t pay anything.
Poor customer service during the claims process, difficulties reaching representatives, long wait times, confusing communication, and challenges getting claims approved, complicated and unclear coverage, basically they don't cover anything.
Your travel insurance (which is obviously supplied to banks for their package bank accounts) at very low rates, is not worth the paper it is written on. As others have commented, thank goodness when I made a claim last week It wasn't for an emergency or illness. You are the breed of insurance company that does everything it can to not pay a penny unless you are absolutely forced to
I purchased tickets through Ticketmaster with insurance, fully expecting to be covered in case of any issues. However, despite having insurance, my claim was rejected when I was unable to attend the event. The reason I couldn’t attend was not due to event cancellation, but because the event organizers (along with Allianz and Ticketmaster) decided to overbook and subsequently refused to let more people in.It’s extremely frustrating and disappointing that I’m being caught in a blame game between Allianz, Ticketmaster, and the Mayor of London, none of whom have taken responsibility for the situation. The insurance I paid for turned out to be useless, and I was left without any recourse or support.This entire experience has been a total disgrace. The lack of accountability and transparency from all parties involved is appalling. I would highly recommend caution when booking through these companies, especially if you're relying on insurance for peace of mind. I will definitely be thinking twice before using their services again.
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more
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