Review Time
Avoid! Took about three months and over 10 calls (over 8 hours on the phone) to get paid £380 which I was told that it would take less that 10 days since it was less than £500. I had sent an excel spreadsheet with all the receipts listed and scanned so it couldn't have been easier.Each time I called, a new person responded and I was told another team had to click a button but for some reason they hadn't. After 2 months I was told someone made an error and the money had gone to another bank account... The worst experience with an insurance company after an accident while abroad.
Initial contact with customer services to discuss travel insurance claim was positive however from that initial contact on 2/2/23 when i was advised the claims process takes up to 4 weeks .... never happened .... as my claim remains unresolved despite me contacting customer services on numerous occasions and with me providing all documents requested ..... to my astonishment Allianz cannot link my policy number to my claim ..... beyond belief in this day and age !!! ..... i contacted customer services again today and spoke to Tyrone who actually accepted and informed me that all my documents submitted are relevant for claim purposes and that Allianz have a technical issue which they cannot link my policy number to my claim in order to process my claim !!! .... Tyrone ( NAME AND SHAME ) assured me he had spoken to his senior who would " TRY " to provide a resolution today and that he ( Tyrone ) would send me an email with an update ... Guess What NO EMAIL !!!! .... absolute shambles of a service .... PLEASE PLEASE I ABSOLUTELY RECOMMEND ANY POTENTIAL NEW POLICY BUYERS STAY CLEAR !!!! If you don't believe me read the other reviews left by fellow appalled customers ..... ALLIANZ GET YOUR ACT TOGETHER !!!!!!
I've never had a worse experience with any other company in my entire life. The company does not cover you under the terms of their agreement! They have falsely rejected my claim 4 times over and have had every single one overturned due to staff incompetency.They are trying every single trick in the book to not pay out. Other people would have given up long ago and settled for a loss of nearly £2000. I am still trying to fight them with no avail. Will be going to Ombudsman servicesI could go on and on and on and on about how bad this company is
### please don't use these!!!Dreadful company to deal with!I bought missed event insurance with them but when you claim they expect medical certificate/reports and all sorts of information that just makes it impossible to claim.Save your money and just try and sell your tickets if you can't go to an event!
No help no claim.You pay all these years and when you like to claim travel insurance, a big joke unfortunately. Company is a joke. They probably lost your all documents maybe they deleted or stolen no body knows. They will. Ask you same questions again and again. Months gone still asking, make you that you lying to them. Feeling more stress and upset when they ask you question again and again.I hope this company shuts, otherwise more people. Will. Upset for paying and getting nothing from.
I wasn't able to attend the Battle of the Brits in December last year because my mum had to go into hospital. This was the first time I had ever purchased event insurance so I thought I would be ok. Here I am 9 months later and its been incredibly frustrating - an online claim form that didn't work, incorrect phone details for the event organiser, two phone calls where I waited over an hour to speak to someone cut off the first time and I gave up waiting the second, a claim form I painstakingly put together and posted which was lost and several promises by email that this would be sorted... still waiting. This has been a shambolic process and it feels like one designed to avoid paying out. I'd hate to think how an elderly person with less IT skills might fare.
We had our home emergency cover though these cowboys as part of our home insurance with the Halifax bank. Our experience was horrific when we our boiler broke leaving us, a family of six with children with severe disabilities, with no hot water or heating for nearly a week in the dead of winter. I had to make over 40 phone calls during this period, and the engineer they arranged eventually broke the boiler! Put in the mother of all complaints straight after the event in October. In January, we eventually received an half-arsed reply saying they were sorry and they'd compensate us £50. £50! Nowhere near what it had cost us for this time without heating and hot water. I replied telling them this. FOUR MONTHS LATER we received a reply from Sarah Hammond, apparently our claims handler, saying they were increasing their offer to £250. We accepted this offer and replied with our bank details... and now its crickets three weeks on. Heard nothing despite multiple emails and phone calls. The customer service team hang up on you (someone called Tony/Sonny is a pro at this) pretending they can't hear you, yet signal on my phone is full and I can hear him clear as day. Please just avoid this absolute useless shower of con artists. They don't know their rears from their elbows.
Don't even deserve a star 8months of emails and telephone calls to get the same answer. I will escalate this for you . Also bit of advise dont ask to be put through to complaints department because this is an answer machine which absolutely no one listens to . Husband took ill on flight back home. Taken off plane admitted into hospital. We had nothing with us as suitcase were left ay airport so we had to buy toiletries book hotel and book flights back home once my husband was discharged from emergency department. Have all receipts hospital documents to back everything up and still won't pay absolutely a joke . Dont this company understand that people need insurance if anything happens you will get paid well the answer to that is why have insurance then because they don't pay
If I could give this company less than one star I would.Took out travel insurance with Eurostar which was provided through Allianz. Had to make a claim and it took 6 months and 16.5 hours on hold to finally get some help. It is ridiculously hard to get any information and you have to repeatedly send the information again and again.Then they took too much excess from me and I have had to fight to get this sorted. They said in the end they would return it as a "goodwill payment"! It's my money!!! I should charge them interest!Avoid like the plague and shame on Eurostar for using such an inept company. I am going to complain to financial ombudsman as they shouldn't be allowed to continue to trade as clearly everyone has the same experience
I became their customer through Halifax bank. Last year i filed for a claim because my luggage was lost..Up to this date, this insurance company have not contacted me or paid what I am title to. They were just ripped off company, taking advantage of their customers.I have cancelled my subscription.
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more
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