allianz-assistance.co.uk

1.2
1.2 Based on 200 reviews

Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees. We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess ins...

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Average Rating

1.2

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5

200 Reviews

5 Star
3%
4 Star
1%
3 Star
0%
2 Star
1%
1 Star
94%

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TS27
Poor Travel Insurance e perience,,,,do not use

Travel insurance through this company is not good, they charge £75 per person excess charge and wNt fully detailed reciepts and bank statements for items of clothing that got damaged, as shown with photographic evidence, obviously they try to make it too difficult to bother clsimi g, this insurance is part of Nat West Black account, a total waste of time, avoid at all costs.

1
Date of experience: Dec 06, 2024
Risa A.
Agree with everyone else on here

Agree with everyone else on here. Took out their home emergency cover - it's simply not fit for purpose. They send people round, but they aren't allowed to touch/move anything, which is pretty pointless when you have a major water leak from pipes coming out of the boiler that go behind kitchen units! Every time I suggested anything, there was a block put in the way or a reason why they couldn't actually do anything. Complete con. I will wait the min 8 weeks before taking this to the Financial Ombudsman. (As it sounds like I won't get a reply from them) How can such a relatively well known brand be allowed to operate like this?

1
Date of experience: Nov 25, 2024
Pepper Harris
Please stay away from this scamming…

Please stay away from this scamming outfit. They are serious fraudsters that need to be investigated. #shocking

1
Date of experience: Nov 19, 2024
Edward Wright
I join nearly all the other reviewers…

I join nearly all the other reviewers in awarding the minimum possible rating to this company. They seem to have the objective of making the task of submitting a totally legitimate claim as difficult as possible, insisting on hard-to-obtain documents, when valid unambiguous alternatives have already been supplied to them. I will be making a formal complaint to them. AVOID.

1
Date of experience: Nov 19, 2024
Petunia Sanders
NEVER EVER AGAIN!

Will never ever use them again. I have ensured over a hundred trips and only claimed one. Which they never paid out. I had to research other alternatives, discovered I already had travel insurance with my bank. So they did me a favour! Never ever!

1
Date of experience: Nov 02, 2024
Olive Morris
Appalling claims service

Appalling claims service - extremely slow, never acknowledge emails and customer service next to non existent! By looking at the number of bad reviews doesn’t look like they can do much about it!!

1
Date of experience: Nov 01, 2024
Renssalaer Scott
What's the point of providing…

What's the point of providing cancellation insurance as when you cancel the reason why you cancelled is not covered

1
Date of experience: Oct 21, 2024
Paddy Foster
Terrible - don’t buy this insurance

Terrible - don’t use this company. I have had endless emails with the company requesting documents I’ve already provided and ultimately I give up! It’s very clear they don’t want to pay out and having a look online the reviews from others are equally terrible.

1
Date of experience: Oct 21, 2024
Marian
Absolutely useless

Absolutely useless. None of their phone numbers or emails work. I've looked online, called, emailed and I still can't make a claim on my ticket insurance. Person promised to call back, but nothing. I'll have to make a complaint through the financial ombudsman and hopefully, I can make a claim

1
Date of experience: Oct 07, 2024
Sorrel
RIP off travel insurance

WORST COMPANY FOR TRAVEL INSURANCE. WE NEVER GOT OUR REFUND WHEN OUR DAUGHTER GOT GRAVELY SICK IN MOROCCO.WE HAD TO PAY EVERYTHING FROM OUR POCKETDISGUSTING

1
Date of experience: Oct 01, 2024

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Business Details

  • Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
    We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more

  • language https://www.allianz-assistance.co.uk

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