Review Time
Travel insurance through this company is not good, they charge £75 per person excess charge and wNt fully detailed reciepts and bank statements for items of clothing that got damaged, as shown with photographic evidence, obviously they try to make it too difficult to bother clsimi g, this insurance is part of Nat West Black account, a total waste of time, avoid at all costs.
Agree with everyone else on here. Took out their home emergency cover - it's simply not fit for purpose. They send people round, but they aren't allowed to touch/move anything, which is pretty pointless when you have a major water leak from pipes coming out of the boiler that go behind kitchen units! Every time I suggested anything, there was a block put in the way or a reason why they couldn't actually do anything. Complete con. I will wait the min 8 weeks before taking this to the Financial Ombudsman. (As it sounds like I won't get a reply from them) How can such a relatively well known brand be allowed to operate like this?
I join nearly all the other reviewers in awarding the minimum possible rating to this company. They seem to have the objective of making the task of submitting a totally legitimate claim as difficult as possible, insisting on hard-to-obtain documents, when valid unambiguous alternatives have already been supplied to them. I will be making a formal complaint to them. AVOID.
Terrible - don’t use this company. I have had endless emails with the company requesting documents I’ve already provided and ultimately I give up! It’s very clear they don’t want to pay out and having a look online the reviews from others are equally terrible.
Absolutely useless. None of their phone numbers or emails work. I've looked online, called, emailed and I still can't make a claim on my ticket insurance. Person promised to call back, but nothing. I'll have to make a complaint through the financial ombudsman and hopefully, I can make a claim
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more
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