Review Time
I think this is the company that provide home emergency insurance through Halifax. I had their cover as a bolt on extra. When my drains blocked and I had to move my elderly bedridden Mum out of the house they took full details of my claim. Suspecting their promises to send an engineer would be lies I was correct.Can you believe they say if you have 'another' toilet in the house you can't claim for a blocked drain that floods the lowest toilet in the house!Charlatans. I cancelled the policy right away.
Their travel insurance is a con. They're plaguing on your insecurity when making a booking. It's designed to not pay out, so Allianz will make you go through every hoop under the sun, and still find an excuse not to pay. I was only claiming on a damaged travel case (€250) and provided all requisite documentation. Considering Allianz put so much effort into avoiding an honest claim for a paltry €250, its guaranteed they won't pay something serious and costly. If you have health issues or the like, I recommend you take out insurance with a more reputable company.
What a scam company. I had a travel claim. Everything within the policy guidelines. I got Pneumonia. Got absolutely all the documents from the hospital abroad. So, I went back to the UK . I submitted my claim to Allianz with like 10 document scans. I'm waiting 2 weeks, then I get an email. "We need a certificate from your local GP that says you're health." LOL what? If you live in the UK, you'd know. It takes you from 2-4 weeks minimum. To get an appointment with your local/usual doctor at home. So, they've technically lowkey refused my claim, for less than a 1000 euro. Lol what a scammmmmm.This is my first and last claim with them.
A traumatic experience with Allianz Assistance through our Lloyds Bank account.My wife has a heart condition but was fit to fly when the booking was made in March.Unfortunately she experienced chest pains just before our week's holiday in April to Mallorca.It was too risky to fly and had to be cancelled.I submitted a claim for travel insurance for flights, hotel etc. supported with a Cardiologist Consultant's Medical Report and Certificate, a letter from him.This was unacceptable.Despite this, they insisted on several times, a GP's medical certificate, despite the fact my wife was under the supervision of a Consultant.A GP Medical Certificate was sent together with Medical Report from a Professor of Cardiology following a successful scan.They have now requested further information from a GP!This company will constantly ask the same questions.Their strategy, it seems is to wear one down, so that one goes away, to deliberately draining one’s energy and efforts and to make unfair demands.I am surprised that Lloyds Bank are associated with this travel insurance.
This company's claim process is most tiring and unsupportive. No one is helping me since 2 months now. Each time they ask for same documents again and again and even though everything is provided they are not ready to support. How can one trust you???? You have being very insensitive during a very tough period in my life. My claim 20241467851 is being pending for over two months???
We decided to book a cruise with hays travel around the British isles they recommend Allianz insurance to us and in particular there gold cover because my partner only has one lung after having lung cancer many year ago.we took out the cover with allianz hoping never to make a claim unfortunately five days into our trip we both had covid and we’re very unwell.At this point the ship was docked in Greenock Scotland and then going onto the Orkney isles then France.We saw the medical staff on board and told them of our situation and said it was dangerous to carry on further because Kath having only one lung .We only saw the nurse no doctor was available to see us at the time therefore we decided to disembark the ship and make our way home.We contacted Allianz claims department and filled the necessary forms for the curtailment of our trip.Two months later they phoned us to say they were not paying out because we left the ship of our own accord.We told them it was dangerous to carry on because of kath only having one lung and in danger of being seriously I’ll we complained but it made no difference they were heartless and dismissive of our circumstances we advise anyone never use this company from reading all the bad reviews I have wrote a letter to the ombudsman over this company and the way they treat clients .
They have a full team whose sole job is to find a way not to pay a claim. I had to educate them on their own policy wording. Do not give up. Take them to the ombudsman, If you are not already insured don't bother.If you find yourself needing to claim you will lose the will to live long before your claim will be settled if at all.
The insurance is about as much use as a tits on a fish. The call centre staff work in India, they have zero customer service standards and do everything in there power to not pay the claim! I wouldn’t be surprised if in years to come there’s a no win no fee case against them stating they have missold this product. If I could give no stars I would!
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more
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