Review Time
I bought a brand new cooktop from Asko at the GoodGuys. Who knew what an Odyssey that would become because the product has a clear design fault!The two front burners of my four burner cooktop are unusable as the front-cover and the knobs are heating up when the front burners are used. - Called the GoodGuys who told me had nothing to do with them as they were only selling on behalf of ASKO; - called ASKO who informed me it that it would take them a MONTH to send someone out to investigate. I did of course consider that not acceptable so they sent out a subcontractor who confirmed that it was a design flaw.Now I have received confirmation that I will get my money back and they will get in touch with me within 3-5 business days. A month later, several texts from me and emails and I am still waiting for them to organise a de-install and getting my money back - and of course get a new cooktop that I can use!
"I purchased an Asko dishwasher based on The Good Guys' recommendation, but it turned out to be faulty. When I contacted The Good Guys about the issue, they were unable to help me and simply referred me to Asko customer service. Asko sent a technician to repair the dishwasher, but I was not satisfied with the solution as I had purchased a brand-new machine and did not want it to be disassembled and have units replaced. Additionally, Asko told me that if I wanted to return the dishwasher for a refund, I would lose 20% of my money, even though I had never used the machine. This is unacceptable, and I cannot recommend either The Good Guys or Asko based on my experience."
Purchased dishwasher via the good guys - prompt delivery within 72 hours - however dishwasher arrived damaged - delivery driver couldn’t return without paperwork from Asko - called Asko - spoke with Lillian who text me a claim form - was unwilling to help guide me on the process - told me to complete claim form and wait to hear from Asko and promptly hung up on me as I was asking for guidance. Delivery driver left and I was left with a damaged dishwasher sitting in my kitchen. Called back to Asko and spoke with Raj - while lovely to deal with I was still chasing Asko for days and in the end I asked for a refund and the dishwasher to be collected. In the end it was Chloe who sorted collection for me. In fact on one occasion I got Lillian again and her favourite thing to do seems to be hang up on customers after telling them to wait to here from Asko instead of actually helping them. However when the collection day came 7 days later it was a technician for installation that came but he understood my frustration and took the dishwasher back. Should be simple at this stage to return a dishwasher and get a refund but not at all. Multiple calls to and fro - Raj again escalating to accounts, getting put through by someone to accounts and left a voicemail that is still unanswered, promised calls from Raj that never came to update me. Spoke with Steven who promised to follow up and call me back but at this stage I didn’t believe him. True to his word he did call me back to update me. In the end I went back to the Good Guys where I purchased the dishwasher through and within 24 hours I had action as they went to there asko rep. 1 star is to good for Asko - would be Zero stars if it was an option. 12 days after returning it I finally got a refund.Asko asked me to submit a review In which I submitted the above - surprie surprise I got a response saying it was not acceptable for their website
We bought a washing machine and dryer. There are already lints and one hair in the door of the dryer so we complained about it to customer service because the dryer doesn't look brand new. We paid more than AUS$5000 for both washing machine and dryer, off course we wanted brand new. Now it has been three weeks but this problem has not been solved yet. Customer service of this company is not reliable at all. Name were Paul and Jack and I suspect if they are even existing. Their name are too common.
Rubbish product, and Rubbish service.I have purchased all my appliance from asko. I'm a licensed Electrician, I'm allowed to install appliance and remove. My rangehood was running rough and vibrating. I dismantled the rangehood from the kitchen cupboard to see if yhere is anything in the duct. As I removed the duct from the ranghood I see 3 blades broken from the fan. I called asko to book in a service as it is stil under warranty. I got a response from there rubbish technician that because I dismantled the rangehood that it voids warranty. I called asko and explained to them that the rangehood was not opened apart. The same way you supply it and expect an electrician to install it the same way I removed it as I am licensed to. Yhey said they will need to investigate so I asked number of times to speak to the manager and I got a response that it's in there policy that they can not transfer me to a manager. I explained to him that his violating my rights to speak to a supervisor he responded by saying I'm sorry I can't help you making me feel like I can't do nothing about it. This person's name is JACK. I'm going to fair trading with this and never again will I purchase from asko. Very poor service for a very expensive product.
Absolutely shocking company to deal with & more importantly the worst dishwasher I have ever had. A couple of weeks old and everything is coming out with rust on it. Apparently it is a chemical reaction which is not covered under warranty. I am now hand washing. Should have stuck with Miele, never had any issues.
Shoddy products that are not worth their premium price, and the most deplorable customer service out of any company I’ve ever dealt with. Don’t waste your money on this scam brand and go with literally any other appliance company instead. I’ve reported them to the ACCC.
Purchased new dishwasher in january 2023, stopped halfway through cycle 4 weeks later, waited 10 days for repair, stopped again 3 weeks later, told them I wanted refund for unreliable machine, same fault again. Eventually after many phone calls they picked it up, but keep calling me to arrange delivery. Still no refund at end of April. Terrible customer service. DO NOT BUY.
Our washing machine became unreliable in mid October 2022 & we contacted ASKO immediately, it’s now the first week of January 2023 and heading into the second week of January and we still do not have the parts, our calls returned, the promised emails or text messages with dispatch dates or a date for repair. ASKO constantly talk in circles and advise the job is progressing when it clearly it is not we are told parts need to be ordered and we are then told 50 are in stock (by a different person) - do not buy this brand as the follow up support and care (factor) is zilch!!! Having said that Michael in spare parts is of some use even though he too gave me the runaround he at least sounded helpful but he too has not delivered his promises
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