Review Time
Our 5 year old Asko dishwasher stopped working for no reason.. we ordered the sensor valve replacement as advised..our technician worked for hours putting it in..still no joy.. this has to be the worst dishwasher I've ever had...We've had MEILE for 20 plus years ..no problems..very dissatisfied
We initially bought an ASKO dishwasher on 18 December with installation and removal of the old unit included. From that point on, the experience was nothing short of disastrous.On the scheduled installation day, ASKO contractors arrived, carried the dishwasher only as far as our front door, advised that it was damaged, refused to install it, and then left the damaged appliance on our property, partially blocking one of our doors. They refused to remove it and left immediately. We contacted ASKO and a booking for installation of a new machine was confirmed. When they did not show up on the appointed day we contacted ASKO who claimed that in fact there was no booking in the system. After ASKO failed to supply a working dishwasher or honour the installation agreement, we requested a refund. Instead of resolving the issue, ASKO delayed, ignored emails, failed to return promised calls, and insisted the refund would only be processed weeks later after they collected the damaged unit they had abandoned at our home. We explicitly raised that this approach was in direct contradiction to Australian Consumer Law, yet this was ignored entirely. When questioned about the delay, we were told to “just let it go.”Due to the seriousness of these failures, we escalated the matter to ASKO’s Asia Pacific Sales Manager. Despite this escalation, no response has been received whatsoever. Silence appears to be ASKO’s preferred customer service strategy. This is not a one-off mistake; it is a systemic failure of customer service, accountability, and basic respect for customers. ASKO has shown that once they have your money, resolving issues is clearly not a priority.If you are considering ASKO, understand this: if something goes wrong, you are on your own. Based on our experience, escalation leads nowhere, complaints are ignored, and accountability is nonexistent.Avoid ASKO at all costs. If I could give zero stars, I would.
Rang twice. Both times was told my automated message that there were large volume of calls so could do a callBack. Opted for call back which never came. When I rang and then waited was told the call back didn’t actually work. As a result we missed our delivery window and was told would have to wait a week.
Notice in the google reviews that ASKO always respond to negative reviews full of apologies, then take note at how many of these reviews report the same issues, over and over again. Apologies are cheap, ASKO appliances are not. I purchased a dud pyrolytic oven. Element burnt out within 18mths, had to take a day off work as tech could only come out during business hours. 18mths later, element burnt out again and a weird error message came up. After much debate, was able to get a tech come out at 4.30pm , element and motherboard replaced, took over a week and 2 visits because parts unavailable. 3 mths later, same error message reappears. Customer service agent, Ian Xenos would not listen and did not care at all, he hung up on the call because I told him that waiting two weeks for a tech to come was unacceptable. I called back, spoke to Sarah Paunov, was informed that the management had reviewed my file, in the 30secs since Ian had hung up on me, and they had left a note saying that a tech had to visit before they would do anything. No other options. I requested to speak to the manager who had reviewed the file and made decision within 30 seconds and was told that they didn't have phones!! Then she told that they didn't have emails either and I would have to email Sarah and she would pass it on. I sent an email, requesting replacement of products as per Aust Consumer Law Guidelines and Sarah replied with an email, without any of the Managers name or contact details, telling me exactly what she had said. I don't believe for a minute that it was forwarded anywhere. ASKO couldn't have been less helpful, and either blatantly lied or Asko Managers don't have phones. Worst customer service experience that I have ever encountered. Absolute lemon of a product that has broken 3 times in less than 4 years. Scandinavia needs to send these people a cease and desist.
The dishwasher continues to clean very badly. We have communicated with Asko Australia who replied giving us ways to improve its performance but to no avail.Will never buy from this manufacturer again.This is the worst dishwasher we have ever owned
Don't bother. We received a dishwasher that didn't match what was advertised online. They offered a refund yet when I explained this would still make me out of pocket as a new dishwasher would need to be installed at my expense (it's fully integrated in a brand new kitchen) they couldn't care less. Honestly it's just like talking to robots with set scripts and when you email them and ask questions they can't answer, they just ghost you. Worst company to deal with ever. Stay well away.
Absolutely unacceptable and infuriating experience with Asko.We paid the full amount on 23 October, and weeks later our appliances still have not been delivered.Asko’s customer service is beyond useless. There is zero respect for customers’ time, energy, or money. Our delivery date was changed multiple times without any explanation, and on the final scheduled delivery day, they simply did not show up — no delivery, no phone call, no email, nothing.We cleared our schedule, waited at home, and were completely ignored. This is not a delay — this is pure incompetence and total lack of accountability. Once they have your money, they clearly don’t care.For a so-called premium brand, this level of service is embarrassing. If you value your time and sanity, avoid Asko. Paying in full and being treated like this is unacceptable.
The door on my ASKO washing machine exploded and caused hazardous glass to be discharged. Upon notifying ASKO of this and my request for a remedy under the Australian Consumer Laws, the ASKO Representative did not show any interest in product safety nor did he offer an apology. ASKO blatantly refuse to comply with the Australian Consumer Laws concerning consumer guarantees re the need to be durable and safe. Poor customer service and a complete lack of awareness re their legal obligations that apply even after a manufacturer’s warranty has ended.
Claim your business profile now and gain access to all features and respond to customer reviews.
At ASKO, we make environmentally-friendly kitchen and laundry appliances with a focus on durability! Discover the best appliances today!
phoslight.com
printworksmarket.com
cloudninefurniture.co.uk
suvie.com
homescapesonline.com
punkhaus.co.uk
www.industrywest.com
shanzuchef.com
wasserman.eu
rosemorning.com