Review Time
ASKO dishwasher died on us after only 1.5 years. We are trying to get it serviced (and apparently only Asko agents can repair them as we have extended warranty) and we can't seem to get through to them. It's now been 3 weeks and nothing. We bought it at The Good Guys who told us ASKO dishwasher was the best in the market - I am now suspecting they just wanted to get rid of them as I have read on other posts retailers are telling them the same thing.
I wish to express my extreme disappointment with both your product but more so your follow up service. My husband and I purchased an Asko Dishwasher from Harvey Norman on the Gold Coast last May, purchased prior to our kitchen renovation in May 2021and installed in July 2021. After having been away for 6 weeks I arrived home home a fortnight ago to find that my machine no longer worked. Having attempted to get a local service centre to come, resulting in more than 4 calls with no response to any of them, I decided to call your Melbourne Book a Service Centre, again I have rung three times with no result, having hung on to the phone for a very long time each time and leaving a call back request each time I am yet waiting to get a reply. Therefore I was lucky enough to get a local dishwasher repairer to come and look at the fault which to me seemed a minor fault, however it turned out that the flow meter was faulty and cannot be repaired as it is encased in a module and can not be accessed. I believe that we should either, get someone here asap to do the repair or alternatively have this machine replace with a new machine. This Asko dishwasher was not our first choice but after it had been strongly recommended by the sales team at Harvey Norman, them quoting it was one of the best machines on the market we decided to go with Asko, possibly our first mistake as are extremely disappointed with this product as the machine has really only functioned well for less than 10 months. Please address this matter urgently
Worse customer service ever. Takes hours to get onto the help line and no one ever gets back to you. I have been waiting since January to get someone to fix my machine. Never again will I deal with this company. Should have stuck to Miele. Will certainly be going back to them
Purchased a new washing machine $1699.00 and had ongoing water leaks after about 18 months. We had the service company out to fix it 3 times and finally told us they could do no more. Asko had them do a report on the machine which indicated it was beyond fixing. We asked ASKO for a full refund which after many phone calls (made by us) it was approved on the 28/07/22. Asko indicated the refund would be actioned within 3weeks. After more phone calls we are still waiting for the refund as of the 3/10/22. The washing machine was picked up by a company for ASKO on the 02/09/22. The service team say all the things you want to hear but nothing happens other than talk and promises. If you have a problem with an ASKO product Good Luck. DON'T BUY ASKO if you expect after sales service.After many more phone calls we have finally received a full refund. If you are having trouble with a refund outside of the warranty period from ASKO check out Australian Consumer Law as I believe it overrides the limited warranty period given by companies.
Just been onto to ask service where I have tried to get a service call out for my 4 year old dishwasher. The waiting track informs you that they have 300 staff waiting to help you. Unfortunately their one service technician in my area is apparently retiring so I need to contact a subcontractor myself? why have 300 people in Australian answering phones is they don't book in appointments? I asked to speak to someone higher up and spoke to an escalations manager who asked me "what do you suggest we do about it?". She then told me that this was going nowhere and hung up on me. I have never in my entire life been treated so rudely by someone apparently in customer service, she was disgusting. In summary though, I live in Sydney metro and apparently Asko does not have a service technician. The worst after sale service I have ever experienced.
Bought an Asko drier in Jan 22 and by April had used it twice. When I went to use it for the 3rd time the drum had stopped spinning. Rang Asko and 5 weeks later a repair man came to look at it, parts were needed and they took the drier into their work shop. 9 weeks later I finally hot the drier back, used it once and drumb ceased up again. I have now been 2 months whilst they "escalate" my complaint as I asked for a new one. Finally they agreed to send me a new drier but refused to give me a further 12 month warranty... after all I have spent most of this year waiting on them to give some customer service! Needless to say I refused and requested they refund my money in full, which they finally agreed to but first they have to collect the drier and yes 3 weeks later its still waiting for collection. I can honestly say their customer service is appalling and I will never buy an Asko anything again. Everyone please be aware 🙏 of how you will be treated should something go wrong.
Following our purchase of an Asko washer and dryer, the dryer failed to collect water, and it became impossible to effectively dry the clothing. We called the service centre and set up a service call. When we received a call from the service repairman, he advised he was unable to find a parking space, and would need to reschedule! He enquired the nature of the problem with the dryer, and he responded that it seems the washer would need a new water pump, which, upon checking, he didn't have in stock. He advised he would order this part and would call the following week to reschedule. We never received a call back! We called Asko, and after a long wait, service advised they had not received a request for this part!!! So we had to call the service department again, to reschedule the service repair. In addition, the charge for the first 15 minutes and thereafter is very very expensive, but what option do you have. Overall, extremely frustrating, and deplorable service. Once we eventually have this washer repaired, we will let it run its useful like, but would never buy Asko again, firstly for the lack of quality, and second, for the unreliability of the service centre. UPDATE: finally received a response from Asko rescheduling the visit in 2 weeks, with no apology for inconvenience and delays. Seems the Service Department is in disarray!
I will NEVER recommend ASKO again after…the recent service or should I say LACK OF we have received. No Communications customer service staff rude and not helpful.Long story short, technician came but didn't have the required part Was told they would get back in touch to re-book a call when the part arrives. No further communication received Rang over 4 times been on hold for over 1 & half hours each time to now be told the part was in stock a few weeks ago and no one booked un the service , dishwasher (only 3-4 years this part should not be failing after this time on such an expensive machine, will never buy or recommend ASKO again.
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