Name: asko.com.au
Telephone: 000000000
Rating: 1.1

BotsWallahJr31 Guest

$2200 piece of rubbish with no after sales accountability

So disappointed with my Asko washing machine. Purchased for $2200 and 2 months out of warranty, it died. Took 35 min on the phone and then another 10 days to get a technician out. Said that it's not a manufacturer's fault and that they need to take the washing machine away and fix it in the factory. Couldn't give me a quote for the cost, and couldn't give me a time frame for how long it would take. Spent another 45 min on the phone after that only to be told that the reason the bearing broke and there was a water leak was due to too much detergent use. I advised them that I put 3/4 of a scoop for full load and have never ever used softner. They still said it was not a machine problem.

Date of experience: Oct 13, 2020

Jace Johnson Guest

5 years ago

Very Poor Service

We purchased a 'premium' pyrolytic oven from Asko earlier this year. The oven did not work on installation. It tooks many attempts through multiple channels to get a technician onsite. And after diagnosing the problem...nothing happened. Again weeks have passed. The problem is that Asko's aftersales service is terrible. Several months have now passed, and the oven is still not fixed. The problems seems to be with the team responsible for aftersales Customer Service...they take weeks to respond, if at all. And unless the retailer applies pressure to Akso, there is little or no progress on the issues. Complete service FAILURE.

Date of experience: Sep 18, 2020

Timmy A. Guest

6 years ago

My previous washing machine was a $400…

My previous washing machine was a $400 Fisher & Piker. Worked for 14 years then died. Spent $1700 to buy an Asko, malfunctioned on the 4th year. Costed me $225 to fix it. So DON'T BUY ASKO! CRAP!