Review Time
Currently living in France, ordered a Rebooks pair for the first time in this store, delivered by UPS, but I did not recieved anything, I put a claim, none response yet, I called UPS they told me to ask refund, but it has passed a week and I can even have an proper answer from ASHALTGOLD, nor UPS. Not to mention there is no telephone to comunicate in europe to this store, its a shame!!After days, I was refunded, but they did not comply with the 3-day response time in claims to its email, I had to insist on Facebook, and they did not give me the option to send the same shoe model, first and last order.
Top quality item arrived as described. Excellent communication with shop. They warned me almost immediately that I may have to pay extra from uk customs on arrival (due to the insane decision to leave eu but don't get me started on that particular piece of self damage) and they would cancel my order if I required it. I took the gamble and it paid off. Very happy with my purchase. Thank you guys..5*****
So on May 8, Asphaltgold writes here on trust pilot that they are working on my case.. As anybody can see here. Well, that is almost a month ago, and they have not let me know anything. What a company. Track and trace proves they received my return in march, worth 249,- euros. But they simply keep refusing to pay me back. They do not even let me know what the problem is... they simply don't pay. This is so unfair, I did nothing wrong. Track and trace proves they received my return, but even here they say they will get back to me, but no action yet. How many emails and Trustpilot reviews do I need to write to get my money back?
Questioning if the shoes from this store are original..I ordered two pairs of nike sneakers many years ago and both were too small for me. I have always worn size eu 36 and no shoe has ever been small for me. I kept them just because the returns are a hustle and expensive.Now many years later i ordered a pair of Adidas Gazelle’s. Since I’ve had a pair of Gazelles i was confident that size 36 would fit perfectly.. and yet again they are too small. Very strange and makes me question if they sell original sneakers of fakes.
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