Review Time
Hello,I don’t receive my pack ! It was for a present and it’s been one month now that asking me to fill a réclamation, I do it but I have no answer since 3 weeks now ! The téléphon number don’t answer too ! I will not stop here and I will put a bad advice on every site because of that I don’t want other people to be like me with nothing do by theirselves !
Ordered some nikes which had to be sent back as there was a defect with the shoes. Sent them back at the end of februari and still have not received the money back. In April I sent a message to check on the status and they said they could not refund through the original payment method because of how many days had passed. Instead of emailing me that they needed another method, they just decide to wait until your patience is finished and you contact them again. The 18th of April I provided a different method for the refund but still have not received it. They need to work on contacting those who have concerns more actively. I’m quite annoyed that this whole process is taking so long.
Already made purchases and most definitely will buy more trainers there! Quick delivery within Germany. Minor mistake controlling returned boxes by Asphaltgold - I once received a box containing two different sizes - but this issue was solved satisfactorily.
shoes were damaged when they arrived, mice had eaten from them. I sent severall mails to hello@ and support@. they promised me about 5 times that a reaction will be given within max 3 days. so 5 mails and 9 days later not a single reaction at all. I also tried to reach them by phone severall times, everytime I was in the waitinglist for about an hour, after that the connections was broken, so contact by phone seems impossible.this is the worst customer service I have ever met.finally they contacted me and everything went well, I have got new shoes and the delivery of the new pair was fast.
Ordered a pair of shoes, but the package were lost during shipment. I’ve sent them multiple e-mails but haven’t heard from them. And when i try to contact them on the phone, i wait for 10 minutes with annoying waiting music and the it hangs up automatically.Hope this will help eventually.Edit: The package wasn’t lost by DHL but post nord, so this also makes me think that they are not doing anything. And if you are solving my case, why wouldn’t you let me know instead of not respondent?
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