Review Time
No option for no stars which is what’s deserved …I booked theatre tickets months ago using and email address I can no longer access The E Tickets were sent to an email address I no longer have access to and I couldn't retrieve themIt took me 3 days trying to find a telephone number that doesn’t exist for AxsAEG said send them an email they will deal with it in urgency order .. well they haven’t replied and I’ve missed the event and two weeks later they still haven’t contacted meI had insurance with XCover.com but to connect to the website you need to clarify the email address you booked the tickets with .. as I said previously I can no longer access this email .. so that was pointless . so I’ve paid for tickets and insurance to an event I didn’t attend and no one is contactable within these companies. I’ll think twice before I use them again awful way to run a company Axs brought out Ticket Factory so be very careful everyone
Would give them minus 100 stars if I could. AXS blocked me as they thought I was a bot. It has taken over a week to convince them I am not. I have been pushed from pillar to post trying to sort this out. It prevented me purchasing tickets which have now sold out. No apology. Absolutely disgusted with this company.
Do not resell tickets with this company. You will not get paid out and they will tell you that you will get paid in two weeks every time you ask about it. It’s been two months and they still haven’t paid me. No contact the phone. No respect for people’s time. A waste of breath and resources that other valuable people on earth could use
Faulty app, TERRIBLE customer service. It took me over a week and being hung up on for not wanting to provide my ip address to finally get logged into the app. I ended up having to threaten to report them as a fraudulent charge. What a huge headache. Avoid this place if possible.
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AXS is a digital marketing platform for purchasing tickets for sports and entertainment events in the US, and overseas.
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