Review Time
I placed a pre order for the AYN Thor and requested cancellation before the item was shipped due to unexpected customs and VAT charges.
I contacted customer support multiple times over the past week and clearly asked whether my order was cancelled and when I should expect my refund. Unfortunately, I have not received any response.
Having no reply for over a week regarding a cancellation and refund is not acceptable, especially when the product has not yet been shipped.
I hope this review helps get some attention and I can receive confirmation of cancellation and refund soon. I would be happy to update this review once the issue is resolved.
I placed a pre order for the AYN Thor and requested cancellation before the item was shipped due to unexpected customs and VAT charges.I contacted customer support multiple times over the past week and clearly asked whether my order was cancelled and when I should expect my refund. Unfortunately, I have not received any response.Having no reply for over a week regarding a cancellation and refund is not acceptable, especially when the product has not yet been shipped.I hope this review helps get some attention and I can receive confirmation of cancellation and refund soon. I would be happy to update this review once the issue is resolved.
Ordered a product, waited over a month for it to get shipped out, the package got lost in transit because they used the cheapest carrier imaginable, and then told me that my only option to get a refund was to use insurance to get it. Garbage customer service, garbage shipping.
One of the WORST companies I've EVER made a purchase from. I place a order on the first week of November, it doesn't ship out until 13 days later. But here's the kicker, the order after leaving China and entering the states somehow my order gets SHIPPED back to China again after it passes customs. The order then comes back into the USA again. But then became stalled in the system... 28 days would pass since it was "shipped" but the order never even made it to USPS. All because this cheap company uses a cheap Chinese shipper while charging me 30 dollars to ship a 500 dollar order. You would probably think maybe its the customers fault for not telling them. WRONG. I messaged them every week and they always said the same thing... Ayn even tried to tell me everything was moving normally?! Which was BS BC i called USPS and even they said that 4PX probably lost my package or it was "Misplaced" by their staff. "Well it sounds like your problem is with 4PX not Ayn". Incorrect. If Ayn had even TRIED to reach out to 4PX any of the times i reached out to them they would've realized from the beginning something was wrong, but they never did. And after a whole month and a half with countless emails, lack of updates, progress, or actions I told them to cancel my order and refund me. Guess what they said again? We will reach out to 4PX and request they expedite the process on your order, if nothing happens in a week we can then look into refunds and other options. I already waited a month and a half while paying full price shipping and now they want me to wait another week (which meant literally celebrating Christmas and still not getting the order i placed back in the beginning of November). I responded no, to which they then had a supervisor FINALLY call 4PX which made them realize that they had already lost my package in transit so Ayn gave me two options.1. A full refund, which can be expected to arrive within 1-3 business days.ORRRRRRRRRR IN THEIR EXACT WORDS2. We will resend a new package. Please note that we can only resend the package once. If you still haven't received the goods the second time, we suggest you contact your local logistics provider or insurance company to file a claim. Additionally, you may need to wait a while for restocking.Wtf do you think i chose?I will NEVER do business with them again.
I purchased an AYN Odin 2 Portal which arrived with a common problem, a failed thumbstick and the "dust cover" fallen out of the console. I emailed them and contacted them via their Discord, then I waited a week, I sent a follow up email, no reply, so I waited a week. I messaged in their Discord again where one of their own mods said “AYN have been ghosting all customers lately, good luck”It's now over a month and they have not/will not reply. At this stage, I feel as if I've been scammed by AYN– warranty refusal is one thing, but straight up ghosting all customers who share an issue is another.
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