babyplanetonline.co.uk

4.1
4.1 Based on 490 reviews

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Average Rating

4.1

/
5

490 Reviews

5 Star
75%
4 Star
1%
3 Star
1%
2 Star
2%
1 Star
21%

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Allan Carter
Criticised this company and rightly so

Criticised this company and rightly so. However to be fair they have fulfilled their promise and my goods were delivered today. Shame customers have to suffer so much stress in getting the goods they have paid for but they have put it right so thank you.

2
Date of experience: Jun 23, 2022
Rendell A.
Avoid!

Ordered a travel system at a baby show in March with estimated delivery time 3-6 weeks. A week later I recieved an email to say some of the items I had ordered were not available from the supplier and therefore there would be a delay on my delivery until the end of April. I accepted this however I then didnt hear anything from them until I started enquiring where my order was in mid May. I then had to constantly chase the order before eventually receiving it in June. I am now having to hope I have no problems with it so I dont have to deal with them again. Dont make orders at baby shows!

1
Date of experience: Jun 22, 2022
kidd66
Speedy delivery

Placed an oder on Saturday for a baby mattress, it promptly arrived on Tuesday. I originally sent my partner the link and he looked up reviews on trip advisor after placing an order. Reviews aren't great on online orders so we were abit worried it would not turn up! Great service would personally recommend :)

5
Date of experience: Jun 22, 2022
Allan
Wonderful service at Derby Store

Absolutely amazing service from Susan at the Derby store. She was so helpful and knew the products inside out. The baby we’re expecting is our first, and she gave so many helpful tips. Highly recommend this store. Thanks again!

5
Date of experience: Jun 01, 2022
Mason
Baby planet derby have been brilliant

Baby planet derby have been brilliant. Service was amazing I would recommend for all things baby

5
Date of experience: Jun 01, 2022
SrHardcore73
Long wait before all products are received

We ordered a few products from different stores. We have waited over 10 weeks for all of our stuff to arrive. We are still waiting for our car seat. One of the most important things! What if our baby comes early, we are suck without a car seat. I've had to chase our order every step of the way and never do I get an update, unless I email to chase every 2 weeks. I'm now told the car seat that was due mid May will arrive in the next 7-10 working days and then they'll email a delivery date. We are so lucky we still have a little time before my due date but what about those who are due sooner? Just be aware to give 3 to 4 months before your due date before ordering at a show from baby planet

1
Date of experience: May 31, 2022
AA12
iCandy Peach Bundle arrived fast & perfect condition

I bought an iCandy peach bundle and opted for the standard free shipping. The order was shipped within 24 hours by DPD which gave me confidence that I would receive the order on the date and time stated. The order was placed on 9/5, shipped on 10/5 and received on 11/5/22 in 3 large boxes, one iCandy box and all accessories where in the two large brown boxes but packaged in their original smaller iCandy boxes inside the two large boxes. All boxes and items were in perfect condition.Pram was not the easiest to assemble and manual was not easy to follow but this is an iCandy problem. Very happy with the service and love my pram and have placed another order. Can’t wait for baby to arrive ☺️

5
Date of experience: May 27, 2022
Ned Powell
Really helpful team

Really helpful team, helped us find the right pram and made sure it fit into our car. Would highly recommend

5
Date of experience: May 25, 2022
Jerry Taylor
100% recommend, very down to earth

The staff are amazing very helpful and truthful they helped us make our educated decision. We loved testing the prams at the derby store on Abby Street. 100% recommend

5
Date of experience: May 22, 2022
Clinton Parker
We ordered our first travel system with…

We ordered our first travel system with baby planet. They were really helpful and informative when choosing our push chair and helpful upon collection.

5
Date of experience: May 22, 2022

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