bathroom-house.co.uk

3.2
3.2 Based on 193 reviews

Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products an...

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Average Rating

3.2

/
5

193 Reviews

5 Star
46%
4 Star
7%
3 Star
6%
2 Star
6%
1 Star
35%

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Review Time

Reynold R.
Good quality kitchen tap and fair prices

The kitchen tap I wanted was a very good price and it was easy to order online. I paid for delivery for 3-5 days and was kept up to date with emails regarding the date of delivery. It actually arrived a couple of days after I ordered it. It was well packaged and undamaged. The tap looks very expensive and is a very good quality. I read mixed views about this company before I ordered the tap and was doubtful about doing it due to some negative comments but I went with it and I have to say I wasn't disappointed, I had a very positive experience.

5
Date of experience: Jun 25, 2024
Casey Smith
Poor customer service

Poor customer service. Late delivery even though i paid £5.99 for 3-5 working days. My plumber finished the job and then the item arrived

1
Date of experience: Jun 25, 2024
Lilla
Still waiting for a refund

Still waiting for a refund. I have had no response from customer services yet.

1
Date of experience: Jun 24, 2024
Bayard Morgan
Avoid at any cost

Paid near £100 for a bathroom mixer tap with 10 years warranty from Bathroom House Amazon during covid period, the item arrived with the handle assembled wrong way round (later video shows it is caused by a tap internal part assembled in wrong direction), I gave a goodwill to the company to keep it (also because it costs to remove it). After 2 years occasionally use, hot water tap build up a problem. Since there are 2 problems, so I asked them to fix it under 10 years warranty, as it is clearly a manufacturer faulty. I was given a video and asked me to dis-assemble and assemble parts inside the tap myself to fix it. The company is expecting the customer to be a plumber, engineer and work for them to fix the manufacturer issues. The tap mixer completely makes the bath feature not usable, fortunately we have an en suite as an alternative. I wasted money 3 times: buying, installing and removing. The quality is bad and 10 years warranty is a joke. Avoid at any cost. I would give 0 star if I can.

1
Date of experience: Jun 10, 2024
Burton
We ordered a shower squeegee to replace…

We ordered a shower squeegee to replace an old Merlyn freebie which came with our shower screen, have to say the replacement is a quality product the rubber protrudes each end so no scratches from the frame when in use, comes with a couple of hooks which we didn’t use as they’re a bit cheap looking! Good product though so definitely recommend!

5
Date of experience: Jun 02, 2024
Melville
Really fast delivery

Really fast delivery. Great price & item was in perfect condition. Will definitely use again when doing my next project..

5
Date of experience: May 31, 2024
Dani Howard
Oslo themobar tap

Ordered an oslo themobar bath tap/shower bar and shower head. I needed to replace the tap only. Ordered Wednesday and selected next day delivery. I was updated on delivery and item arrived on time. Great service

5
Date of experience: May 31, 2024
Joe
Great Products

Have purchased a few bathroom items from this company and based on my experience can highly recommend them, for their very professional service, quality & quick delivery.

5
Date of experience: May 30, 2024
HR18
Dispatched as stated

Dispatched as stated but there were no communications on delivery tracking!

4
Date of experience: May 30, 2024
Estelle Powell
Inadequate item and poor service …

My item was missing a very small but integral part. Because I didn’t notify them within 48 hours, they completely refused to resend me the missing part, rendering the whole item useless. It took them a couple of weeks to actually get back to me to inform me - pretty unreasonable since they expect a 48 hour response from me.

1
Date of experience: May 29, 2024

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Business Details

  • Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs.
    We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London.
    No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices!
    Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.See more

  • email hello@bathroom-house.co.uk
  • call 01514580466
  • language https://www.bathroom-house.co.uk

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