bathroom-house.co.uk

3.2
3.2 Based on 193 reviews

Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products an...

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Average Rating

3.2

/
5

193 Reviews

5 Star
46%
4 Star
7%
3 Star
6%
2 Star
6%
1 Star
35%

Filtered Reviews

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Review Time

Yasmin Harris
I received an email today saying their…

I received an email today saying their customer service department is currently dealing with backlog issues dating back to the 7th February.

2
Date of experience: Apr 07, 2025
Wilmon Kelly
My experience with them was good

My experience with them was good. And had no problems and the product is working fine I am a professional plumber and a heating engineer

5
Date of experience: Apr 07, 2025
Samantha Baker
Made an order and realised my mistake…

Made an order and realised my mistake straight away. Was worried looking at reviews that it may be hard to contact. Phoned customer service, answered immediately, cancelled the order and moneys already back in my account. Really happy.

5
Date of experience: Apr 04, 2025
Myrtle C.
Boiler worked for 1 day then stopped…

Boiler worked for 1 day then stopped working. Customer service were nice and am now awaiting a decision.

1
Date of experience: Mar 28, 2025
LR45
They didn't communicate either by email…

They didn't communicate either by email or telephone to confirm delivery date and time

1
Date of experience: Mar 28, 2025
Cwichelm H.
Great product at great price and…

Great product at great price and delivered quickly.

5
Date of experience: Mar 27, 2025
Josie Harris
Was easy process good quality for money…

Was easy process good quality for money overall very pleased

4
Date of experience: Mar 26, 2025
Hudson Brooks
Avoid them

Avoid them Ordered for next day delivery They sent all the parts missing and told me I have to wait a month as the parts are coming from china even though I paid for next day delivery

1
Date of experience: Mar 25, 2025
Janelle
Poor experience - more training required.

Giving them a 1 on this occasion. When you put in an order and you let you them know something is missing from the order, they should be doing their best to complete the order, I still haven't had a response from them, this is now a month. It even says o their Auto reply not to send chaser emails - what kind of business is this? Update 24/05/25 - No phone calls to explain poor performance but I did get one email with a really odd phrase which I interpret as trying to shift blame (must help them feel better) - "Usually when an item is installed, installation is deemed as acceptance as the item could have been damaged or lost during installation". Still awaiting parts. No resolution as yet despite their comments.

1
Date of experience: Mar 15, 2025
Cristian Tudor
Great product fast service great price

Great product fast service great price

5
Date of experience: Feb 25, 2025

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Business Details

  • Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs.
    We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London.
    No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices!
    Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.See more

  • email hello@bathroom-house.co.uk
  • call 01514580466
  • language https://www.bathroom-house.co.uk

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