Review Time
I am currently having both my bathrooms fitted and ordered a basin mixer tap from the Bathroom House. I saw that there were some comments from other customers that they had experienced issues with getting their products on time so I ordered well in advance. The tap did arrive on time, however when the fitter installed the tap he noticed a small defect on the tap cap (not a major issue but could get worse over time). I reported this to the Bathroom House and they requested all sorts of evidence. I sent as much as I could but they have now responded that due to the issue not being reported within 48 hours they will charge me for the part. Surely if this was a defect they need to rectify this. Our other products have come from Drench and I had an issue with one of their products which had a faulty part. This was dealt with very quickly and efficiently and I had the part replaced and delivered the next day.I would not recommend the Bathroom House especially if you are using them for multiple products which you might need to rely on their customer service team.
Gorgeous taps, fantastic service, great communication and at a great price, what more could you ask for?We ordered a thermostatic bath & shower mixer tap in the sale, it looked good and it was at a great price. However, they were temporarily out of stock. We were notified immediately & informed they would send the goods once back in stock. The tap was delivered the next day.
Avoid- wish I had read these reviews first! Paid over £250 for a mixer tap with shower attachment, had it less than 4 months and it’s already leaking as well as one of the taps not turning properly, refused to send me a new tap but sent out a replacement diverter which is not the same as the one on current tap - it’s much larger so completely ruins the look of it so haven’t fitted. Also add that the website mentions they send out a form where you get extended warranty….. asked for this twice and never got that either 👎
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Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs.
We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London.
No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices!
Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.See more
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