Review Time
I wouldn't even give this company 1 star if that were an option. Customer service and returns are a nightmare. I did not want anything I order...only 2 things and did not want to keep and get something else as the material is god awful!! I spent my own money 3 months ago to do a full return and still have not gotten my credit. Their response is it is help up in customs. Totally ridiculous. I would never purchase from there again.
DO NOT BUY FROM THIS COMPANY.I ordered a dress. It was too small and the quality was poor. The company is located in China, and returns need to be shipped back to China. As you can imagine, to ship the dress back was significantly more than the cost of the dress.Here are the three return options you receive from customer support. Sadly, the return options are all poor and favor the company. Customer support was decent as they responded within 24 hours with each reply.A) Get 1 new item without return: we can resend you 1 new product if you agree to pay USD$20 without return. (Most customers would like to choose this)B) Fast partial refund without return: You keep the original product without return, we refund 10% of the product. This way can save you much effort and time.C) Full refund on returned products: If you are prefer to return and ask for refund, please arrange return to address provided below within 7 days and provide a valid return tracking number. We will refund you after we receive your return. Our return address is: Receiver: LixuanDetailed address: 2002shi, Wangduguojidasha B Zuo, Zhangbayi Lu, Yantaqu.City: Xi'anState/Province: ShaanxiZip Code: 710065Country: China. Phone number: +86 17301192901
I wished i have google this company first before ordering. There’s really no options to return. Like someone else said, you have to return to an address in China and the postage is costly it’s not worth it to mail. So yes… it’s almost like final sale. So be sure of the purchase before purchasing.
Ordered 2 items from this website. Beware that this company is based in China. Their return policy is very poor at best. They want you to return the item to a China address which we know is very costly. Or they will give you a 10% refund, or you can give them more money ($20) and pick something else instead. Really bad options. Just wanted to return one item to an American address for a refund. Oh well I learned to never purchase anything from them again even though it’s tempting. Just know what you get is final.
all damaged in shipping. I sent images and the representative accused me of doing it when I opened the package. Furthermore, he told me I have to mail it to CHINA for a refund!! No USA office. The clothing smells like chemicals- cheaply made and poorly shipped torn, wrinkled cheap garbage grade. What a waste of time. Looks nothing like the images
This company is a scam, do not buy from them. They’ll charge you and then don’t deliver ANYTHING. When you contact their customer service they just tell you the address is incorrect and the package is back at the ‘warehouse’. When I track the so-called package it says it’s been ‘attempted’ to be delivered like 6 times . All a SCAM ! Do not buy from this fake company
The items did not fit and when I emailed about returning, below is the lame response. 10% refund??? Really? Shipping to China would cost more than the dresses are worth (quality is not very good) and I'm sure not going to let them steal another $40 from me. I'm throwing the dresses in the trash and chalking my experience up as a $70 mistake that I won't make again. DO NOT ORDER FROM BEACHSISSI!We sincerely apologize that our products did not meet your expectations. To help you fix the problem effectively, here we offer 3 solutions for your reference: A) Get 2 new items without return: we can resend you 2 new products if you agree to pay USD$40 without return. (Most customers would like to choose this)B) Fast partial refund without return: You keep the original product without return, we refund 10% of the products. This way can save you much effort and time.C) Full refund on returned products: If you are prefer to return and ask for refund, please arrange return to address provided below within 7 days and provide a valid return tracking number. We will refund you after we receive your return. Our return address is: Receiver: LixuanDetailed address: 2002shi, Wangduguojidasha B Zuo, Zhangbayi Lu, Yantaqu.City: Xi'anState/Province: ShaanxiZip Code: 710065Country: China. Phone number: +86 17301192901
I ordered two swimsuits. I ordered a size large and they sent me an extra large. I’ve contacted the company. It’s taken weeks to get back to me. They wanted pictures. I sent them pictures and they still have not sent me the correct size. It’s been now way over a month
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