Review Time
I have ordered lots of stuff online & through visiting the store in the past but I'm afraid you've lost another customer. I ordered a Vespa rally rear light and the order was delivered swiftly & was well packed. However the Light had the rubber gasket missing that is clearly in the photos on the web page. Not only that but it was a return as It had a previous Customers return letter in it asking for a refund! I wrote to you asking if you could send me out the missing gasket and explaining that you'd sent me a returned item but over a week(and counting) and no reply to my email. I've spent over £800 in the last year with you & had a load more stuff i needed but I will be going elsewhere now. You need to remember for every Scooterist you let down they are advising other Scooterists to shop elsewhere. You could be a great business If you cared a little more for your customers. I guess the fact that it is now owned and manned by people that have never owned a Vespa or Lambretta & have no interest in them has a lot to do with the Poor attitude.
I have used this company on three occasions. They have a nasty habit of letting you order stores that are not actually in stock. Your money is taken but then you are left waiting and waiting for your items to be delivered. From now on I will be shopping elsewhere. Avoid this place if you want your items delivered within an acceptable timeframe.
Where do we start?, waited one month then contacted them was told that the order was held up because the one part( rear shock) was out of stock, even though it was advertised in stock on their website, I asked them to send the part order out and refund me the item that was unavailable, nothing, emailed again they said still waiting for the shock and did I want to pick an alternative, I said "no I'll have a refund" , and that's when it all went tits up, constantly asking for my refund and stating that I had reordered the parts elsewhere, ( on small wheels and scooter republic, A+) was told that they had passed my refund request on to management, after numerous emails of being palmed off I told them that I was contacting PayPal and gave them 5 days to refund me, so they sent the part order out instead, even though I asked for a refund and had told them that I had already bought the parts..the end result was PayPal sided with them because I was unable to forward my emails( something PayPal really need to sought out) but they may have won the battle but not the war, their name is mud in the scooter circles,please avoid! wouldn't want anybody else to get ripped off.....
Ordered a headset top for my. Scooter on Friday 6may was delivered sataday 7th before midday have used beedspeed more many years from when Alan owned it always been very helpful and nothing was to much trouble even now the company are always helpful very fast delivery thanks again
Appalling service and poor customer service, ordered a 64mm piston and was sent a 65mm with 65 crossed out ? It was a 65mm appalling?then took ages to agree a refund? Finally arrived but I'm £10 out of pocket with postage both ways !
Apocalyptically bad service! Only giving a 1 star review as it’s not possible to leave a 0 star review. I had a bad experience with Beedspeed and left a negative review, Dan from Beedspeed then contacted me with the promise to put things right if I removed the review which I did. Sadly the promises turned out to be a complete fabrication and I still have no parts or refund and it’s literally lie after lie! The customer service is disrespectful bordering on insulting, the only reason they are still trading is because the are living off the reputation built by Alan and Sylvia.I’m sure Beedspeed will respond to this comment with the sole intention of masking the one star review and taking the focus off themselves as that’s what bad companies do, avoid at all costs and use another supplier for your Vespa and Lambretta parts but don’t take my word for it read some of the other reviews left here!
Avoid this company like the plague, nothing but issues and really bad products, ordered a so called carbon effect race seat, and was in no doubt the worst carbon effect ive ever seen in my life, company then had a good inspection of another one to be sent, only to arrive even worse than the original, complete waste of time also please check reviews on google and trustpiot before ordering, complete cons
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With over 35 years of experience and 15,000 scooter parts in stock, Beedspeed is the place to shop for all of your scooter spares, repairs and upgrades.
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