Review Time
I made an error when placing my order .. rang customer services and a very lovely lady named Louisa sorted my query out straight away. Within 30 mins of me raising my issue - it was resolved. Thank you Louisa for your very efficient service!
My partner and I both love the brand and between us we have many coats jackets jumper t-shirts. The products are of excellent quality and when we shop in store the staff are always very friendly welcoming and helpful. I made my last purchase online and had to use customer service to resolve an issue I had ( my mistake not theirs!) Louisa from customer service was extremely helpful and promptly dealt with my issue which I’m so grateful for and would like to say thank you once again. I would definitely recommend the brand to anyone.
David at cheshire oaks belstaff was amazing. He noticed when no one else would have what my husband was looking for (.he is larger sized ) and helped find his size this led to us purchasing 2 items when we would have left empty handed . Cannot praise him enough highly recommend
Men’s jacket. Wore it about 6 times and the zip broke. Belstaff wanted £100 to fix it. Very impersonal service when contacting them all through a website. Poor quality and expensive to repair so definitely wouldn’t recommend or buy anything from them again.
The customer service and the refund process is really poor.Multiple weeks after sending the refund (sent on the 23rd Jan), as of the 19th Feb I still don’t have the refund! Also customer service response is both delayed and poor once you finally get a reply.Quite simply I wouldn’t use, as the after sales service is so poor…
Several things,1st, their very carefully orchestrated returns policy, I think is maximised to keep hold of your money for as long as possible should you need to return anything. It’s in the small print so just be mindful ! 2nd, because you get your money back Belstaff assume that you have had a positive experience, errr no ! Lastly, hundreds and hundreds of pounds for a jacket which you think would be of great quality associated with a name like Belstaff, sadly came in an clear plastic bag and jacket itself I believe to be only flea market quality at best ! I wouldn’t be at all surprised if you could probably fly to Turkey and get better quality knock off and still save some money !
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A modern British heritage brand steeped in the spirit of adventure, protecting independent spirits to venture free since 1924.
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