betterme-pilates.com

4.3
4.3 Based on 129 reviews

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Average Rating

4.3

/
5

129 Reviews

5 Star
76%
4 Star
8%
3 Star
2%
2 Star
2%
1 Star
12%

Filtered Reviews

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Review Time

Hasnaa
Customer service

I ordered the wrong size and customer service was very helpful in resolving the issue. They were also very quick and friendly. I will definitely buy from this website again!

5
Date of experience: Feb 20, 2026
Zekie Sidauy
I,ve been using the app since last…

I,ve been using the app since last year, and I feel great! It’s the best way to start your day! Best of all, I’ve been losing weight since . The support team was very helpful when I reached them .

4
Date of experience: Feb 18, 2026
Laura Upeniece
Looks very easy

Looks very easy, but don’t get yourself tricked. Your body gives out signals after couple of wall exercises. That means - it works. Easy to come back and maintain routine, everybody can find 15 mins a day.it will never turn you into bikini model, but will raise mood and health. Works well for me as a starter before gym workout

5
Date of experience: Feb 15, 2026
Viktoriia Hanke
I ordered a body suit from #Betterme at…

I ordered a body suit from #Betterme at the end of January. Unfortunately my parcel got lost, and I was very worried, that it will not come on time. I contacted support team and they managed everything for me really fast. I got my bodysuit just in couple of days after I wrote to the customer service and went on vacation very happy. The quality is just amazing and it is pretty comfortable to wear. Just recommend!

5
Date of experience: Feb 13, 2026
Michal Zhidkov
I wanted to try so much but…

I wanted to try so much but unfortunately they don’t ship the Pilates kit to Israel 😭😭

1
Date of experience: Feb 07, 2026
Christina
Excellent Customer service

Recently I have only purchased clothing and sometimes needed to return things or exchange for a different size. The customer service via email is prompt and it's easy to return or exchange items. The clothing is all well made, I think the sizing is off sometimes for example I normally wear a medium size since I'm only a 36B but I found for the workout bra tops & the zip top I ordered a Lg size fit better (they were fitted but not too snug). In pants I wear a small or XS but found the XS in some pants fit best while a small in others was just right. So you just have to try things, maybe order 2 sizes if not sure and send back what doesn't fit to your liking. Return shipping is free which is so nice & makes it easy. If you do that be sure to keep the tag on the item bc if you lose it or mix them up you can't return them. They have a very exactly system of keeping track of items. This seems like a good thing.

5
Date of experience: Feb 04, 2026
Saskia
Really impressed with the helpful and…

Really impressed with the helpful and speedy customer service when resolving a billing issue … thank you.

5
Date of experience: Feb 03, 2026
Today123
The staff were really helpful and…

The staff were really helpful and replied to me super quickly

5
Date of experience: Jan 30, 2026
Cara Bryant
Betterme Store isn't just a store

Betterme Store isn't just a store, it's a community, the customer service team are one of emotional equity, compassion and great listeners ❤️ they're promt and have high focus for resolution. The programs and clothing are second to none, slow fashion for the active.

5
Date of experience: Jan 30, 2026
Helen Edwards
Customer service was responsive and kind

Customer service was responsive and kind

4
Date of experience: Jan 28, 2026

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