Review Time
Made an appointment for 10am. Had a Big O coupon for a $19.95 oil change.Informed them upon entry of the coupon. After the job is done, they charge me $59.96They then claim they don't accept the $19.95 coupon.Absolutely unacceptable, and a total bait and switch. The coupon was for 5 quarts. I had them put in 6 quarts, and I pre verified that each additional quart was $3.99Thieves and unscrupulous business.
they said they aligned my truck. upon drivin' it it still pulled and my tires still wore. took my truck to a different alignment place. They worked on it for 2 hours and then came to me to say it could not be aligned properly. My truck dog tracks ( back end not lined up with the front end properly) more than most. I have to fix this issue b4 it can b aligned. The second shop charged me NOT ONE CENT due to this. Therefore Big O lied and charged me for nothin'. took ADVANTAGE of a long time customer, so I can only imagine what they do to others. doesn't do any good to confront them as they just stick to there side and the customer don't matter. Even called BBB and they just talked in circles and made excuses to the point I gave up,
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