Review Time
Bought big O tire brand because they said it was better then the stock tire. I also paid for road hazard protection. What they don't tell you is that you have to pay to balance and rotate your tires every 3000 miles. They would not warranty my tires. I used to take 4 vehicles there to get my tires but not anymore. Terrible shady business practices. The big O tires suck too. Road noise and for some odd reason I get worse gas mileage. You got me big O but never again will my shadow darken your doorway.
I paid to have shocks replaced 8 months ago. When I went to another Big O store for tire rotation I was told that the shocks “were shot.” THEY scheduled me for an 8 AM appointment to replace them (as a warranty item). I arrived at 8, expecting to wait an hour (2 at the most). I went and walked around the area and at 10, received a call that they were going to the warehouse to pick up the shocks! So 4 hours have gone by and I’m still waiting. THEY scheduled me. I write this as I still sit in the shop waiting. I have bought from Big O for all my cars for years. That doesn’t matter I guess.
I have used this location for years and I always bring my own synthetic oil. This time the attendant told me that I could have saved a lot by using their oil. Then he stated "no more after this" When I asked why he stated that 'too many people complained.' I have no idea what he meant, that answer made no sense. One of the service techs came to the desk and his neck was covered in hickies! He should have been made to cover them up at least, very tacky and unprofessional! No one said anything about the rest of my fluids, if any were low, etc. I inquired and was told that they top them off. No other info. When I went to get back into my car there was grease on my leather seat and my brand new floor mat had a lot of black grease/dirt all over it! I asked that it be cleaned, and they did, but it never should have been returned to me like that! (same kid with all the hickies) I will not go back, ever. Also, this is important: the couple in front of me spoke a foreign language. The attendant was very short with them--he asked if they were going to stay or should he call them. When they didn't answer immediately he repeated his question, enunciating every word very slowly--it was not to be accommodating, it was very snotty. I thought about just going elsewhere because I felt embarrassed for this couple. I wish I had.
This is the worst company with the customer service I’ve been trying to call customer service for two weeks and nobody’s answering just a computer there’s nothing that you can do so you can talk to a representative so that’s why I’m gonna finish my bid ness with them and I hope lotta people see this review before they go to business with them
never wast your money theremy old car got water leaking on passenger side , i told them can u fix after they checked they told me do heater core fix cost 484 dollar .when they done my car still water leak , i came there to told them and they said leaking water from outside rec else where they can't fix .
In all my years in the automotive industry and as a consumer I've never experienced such abominable customer service and careless repairs, as I have at the Potomac Avenue Centennial Big O.The customer service and quality of work received on my last two visits was beyond horrible and the management's response was dishonest, intentionally malicious, and nearly caused my wheels to fall off.I had brought my Ford ST a year ago for a rotation and other service. The technician never rotated the tires but instead destroyed the lug nuts without telling me.Big O replaced the lug nuts with lug nuts that did not fit the car and created an extraordinarily dangerous situation, as they were held on by just two threads.I went back to have this remedied when I went to switch back to my summer wheels and was advised of this dangerous situation.The manager told me to come in he would take care of me anytime. I called before I came told them the situation. showed up, and everything that the manager told me changed. they lied about the allegedly unavailable lug nuts (I found them a mile away from their preferred parts supplier. They claimed there were 3 part numbers and couldn't find any near by.) I ended up having to spend $100 to buy the lug nuts myself, as Dorian - Assistant manager, who had witnessed the first instance of consumer fraud when they damaged my car and did not even rotate the tires I paid for, yesterday told me that I must have bought a third set of lug nuts during the pandemic when my car sat, and was falsely accusing them of using the wrong part.The manager reneged on his promises to take care of me, Even though I drove 50 mi round trip this third time to rectify the situation and had called them in advance to make sure they would take care of me.I registered a detailed complaint with the Better Business bureau as well as Big O corporate.
I went to Big O to get tires for my Jetta; it took three visits and much paperwork and a few too many promises. One of those was $120 off if i applied for a BigO card. well, they finally did everything and when i went to pay their system declined me. so I paid the whole thing and went home to figure out how my credit score could be so bad. I own my home outright and have $$ in the bank so i inquried; after 4 conversations with them I found that Equifax dumped me becasue i didn't have any outstanding debts! so much for a good rating! and now i just got a note from BigO saying they couldnt let me have a card because i had been declined--by guess who!!! sure hope the tires are better than the company...
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