Review Time
I just needed my summer tires put on and ended up leaving with $100 less and 3 chipped rims. Luckily I took pictures before going in because my 4th rim was chipped by them the first time I had tires swapped. I gave them the benefit of the doubt and they let me down.
Shop located on West Valencia Road Tucson, AZ brought my car in for service, (front end alignment , and replace (2) front tires, was told alignment would cost $99.00. extending the life of the new tires I agreed to the price.was notified later I needed all (4) tires) replaced due to bad balancing , replaced all (4) and informed by doing this would give me a $50.00 rebate , (mail in) ...when arrived to pay for service, No mention of the $50.00 discount on the bill but it was noted on the invoice $50.00 discount , Never was a factor in the cost...after contacting other Big O tires in Tucson, they quoted me a price of $59.00 to $79.00 ..for alignments , also discovered same tires I purchased from this store are extremely lower in price at other major tire stores in Tucson..In summarizing , this store overcharged me for a (4) wheel alignment on a Ford Fiesta when it only needed a front alignment, on advising the salesman, he stated the cost is $99.00 regardless .Be aware ! Store is a rip off ..........!!! Shop else where for vehicle services...There Main office has never attempted to contact me after filling the complaint...If you use this shop, good luck.....
I’ve been here twice. The first time I took my car because a tire needed a stem fixed and I was told I had to spend around $1,700 on tires, alignment, etc. because the tires were worn out and it was a risk. I barely drive the car and they did not look worn out. A year later, the tires looked the same, since I spent a year out of state and the car wasn’t used, but I got a nail in one of them. The tire shop told me they would not fix the nail because the tires needed replacement. The employee said he would not take responsibility if something happened after leaving the shop. I just found out after spending $1,700 that they do not have a warranty, so his concern about whatever happens after I leave the shop, was a lie. I’m equally at risk of something happening anytime soon because they are new and not tested. I feel disappointed and cheated. Never again and I will file a complaint to the Federal Trade Commission.
This review not only goes out to Big o tires, but this review is especially for my man Shawn Lyons!!!! His attention to the customer is well worth the time and money spent, wonderful business but first and foremost a wonderful person! Thanks again shawn!!!
I called @ 10:00 am today to see if I could drop my vehicle off for an oil change @ 11:00AM. Told the guy I could leave it till the end of day. He said absolutely, we'll see you then. I came in @ 11:00 to drop off my vehicle. Kid at the front desk gave me attitude and told me the last guy who dropped off his vehicle for an oil change would be the "last walk in" for the day. I explained I wasn't a walk in and that I was told I could drop it off @ 11:00. He didn't care to listen and asked if I wanted an appointment for next week. I scheduled my lunch break around this. I paid a coworked to follow me and pick me up from their facility. Manager blamed it on lack of staff. I counted 9 guys in their facility. Car bays weren't half full, plenty of parking in front of their building and in the back. I am a business owner in the area and will make sure to recommend no one uses this business. Wasted my time, money, bad customer service, lying to their customers.
Beware of the hidden fees that they don't tell you about before you are presented with the final bill. To mount and balance two $89 tires the final tally was over $270! They didn't even have to put them on the truck as I brought them the rims!
Branson Missouri hightway 248 is the absolute worst place to ever go DONT TAKE YOUR VEHICLES HERE, I Was traveling thro Branson needed a hitch install oil change and tires we had just bought a travel trailer and went picking it up and supposed to leave missouri in the morning we had make appointment s ordered what was needed to get everything done we had a appointment at 2 pm it’s 6:37 and we’re just now leaving with nothing done they put the wrong Tires on her vehicle and then when they were about done they realize they had to change them then they had told us that they couldn’t install the hitch because the guy that they had that was going to do it had to leave and when it came time to pay for the job finally at six I had a check written out from a bank that is locally down the road they wouldn’t except it but had taken so long that all the banks were closed they never gave my husband an option to financing anything which by the way he was approved for after they took the tires off and out the old ones on tried to charge 80$$$ for an oil change they lie they are horrible people horrible service just horrible never take your vehicle to them
Big O as a whole has been pretty okay. This review is of the Greenwood Village, CO store. SUMMARY: They botched two installations, seriously damaged my car, falsified paperwork and stole property of mine. Patronizing too. WHAT I WANT: To inform potential clients to be careful. From Big O? Nothing. They're dishonest and I don't want to spend more time absorbing lies. An apology from corporate would be nice. DETAILS: I purchased four new tires for an All-Wheel-Drive (AWD) SUV. After beading tires to rims, they forgot to fully inflate the two rear tires, yet marked them as "39" psi on the receipt. They had 22 psi in them. The front pair were marked as "32" but were inflated to 42 psi. Clearly they just made up numbers for the printed receipt.Almost all cars have the OEM recommended tire pressures either on the door frame or, like mine, behind the gas cap. With the exception of pulling a very heavy tongue-weight trailer, pressures for my vehicle mandate equal inflation. For AWD vehicles it's imperative that the tire diameter is the same on all four wheels, especially so opposite corners as they're slaved together. If it's direct like mine (some have clutches to compensate), one tire will get dragged faster, the other pulled slower. It's hard on everything, and destroys tires very quickly. This install seemed to go smoothly, and I drove away not noticing anything wrong. After about 1,000 miles I notice severe wear on the outer tread of the rear tires. I'd seen it before with a slowly-deflating tire, so got the gauge -- sure enough, the fronts were at 42 psi, the rears at 21/22. I inflated them to equal amounts as indicated, but damage was done, the rears were ruined. The front tires still had over 90% tread. Winter approached, so I took the car in to swap out a set of new, studded winter tires I already owned. noting the previous installation error, asked the shop to warranty the rears and put the fronts in the back for me to keep. The printed receipt notes to put the fronts in the back of car.They did neither -- making up some excuse that the front tires were just barely over the wear depth spec, meaning they still had about 90% tread. Shop foremen like to keep near-new "take-off" tires as they sell them for cash. That is, puncture a tire on a nearly new set? Instead of warrantying the tire, shops will offer low-cost "take-offs" as replacements. The swap took a lot longer than expected and I was running late to get the kids, so, whatever, I didn't have the time or inclination to argue with someone both incompetent (stealing my tires) and dishonest (failing to accept responsibility for the botched install). Pulling out of the parking lot, both mirrors were flopping back and forth in a dizzying, sickly way. It was instantly noticeable, everything behind me wobbling to and fro. Mercedes SUVs have motorized mirrors that fold the mirrors back via button by the shifter, if you just grab them and push to fold -- as is needed to clear the sides of the car lift -- it breaks the post attached to the frame and the mirrors have about a half inch of front-back wobble. And they leak water into the motor and doorframe, it's a costly repair and more serious mishap than would seem.Shortly before taking this in to swap the tires, a thief had broken the right door/window and auto-locking system breaking into the car. Police reports filed and available. It was fully repaired and insurance inspected -- no damage on either door or mirror. Further, the only way to break the posts without smashing the plastic body or mirrors to bits is to push by hand -- a moving impact strong enough to break said posts would shatter both body and mirror. So now I'm out a $1200 repair in addition to a set of tires that should have 30,000 miles wear left on them. And the real kicker? They forgot to inflate the rear studded tires -- they came out at 40/22 psi front/rear -- the same as the summer tires. One blew out within a few hundred miles, more time lost, more damage, and I'm embarrassed I was dumb enough to assume that -- having been informed they failed to inflate the tires before -- they would double-check the inflation pressures. I guess fool me once, shame on you, fool me twice...IN CLOSING: Sometimes the "soccer mom" in an SUV with two kids' seats was also the lead engineer on a national-championship-winning team. My Team? The one with the consistency to win a title without single failure? Neglecting to inflate to proper psi was a terminable offense; it's dangerous, and grounds for disqualification. Whomever owns this franchise -- you need both better mechanics and checklists. And you need to train your staff not to be patronizing to women. It's erroneous to assume none of us are serious "gearheads" capable of calling you on your incompetence.1rst install: Order 62565, 2nd: #78325
Big O is a BIG NO!!!I unfortunately purchased my tires for my work truck from Big O Tires a while back. Everything was fine. Then last weekend I had a flat. I went to Big O and they told me it has a puncture in the sidewall and would need to be replaced vs. fixed. Ok. Then the fun began. They said although they had 4 of my tires in stock, they couldn’t sell me just 1 tire and break up their set, in case someone came in to buy 4 tires. So they searched and no Big O tires in Colorado had just 1 Michelin tire in my size. So they ordered one to come in from Utah. They said should be here in about a week. I even asked if they would sell me one tire and replace it with the one being shipped. Nope, can’t do that. My tire arrived yesterday 6 days after ordering and was replaced today. Then… to top it all off, they didn’t check the pressure of the tire and per my monitor and my checking at Costco, my tire was way over inflated! UGH!!! (FYI…I called Discount Tire and they had my tire and would sell me one, no problem). So for me, Big O is a BIG NO!!!
I do not know how these guys stay in business. I went to the counter this morning to get a tire fixed, and three guys were standing at the counter and just looked away. They were not on their phones or the computer; they were standing there. Finally, after about 10 minutes of waiting, I said. Hello, can I have some service? I was ignored at first, but after trying to get their attention, they answered me. They acted like I was not even there. I then went to Les Schwab and had a much different experience, and I was handled promptly.My advice go to Les Schwab; Big-O Tires has very distasteful customer service. Goodness, a customer walks in, and they do nothing. I do not think you even deserve your one-star rating.
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