Review Time
A $12 inspection turned into over $1500 in damages. I went in for a basic inspection so I could update my tags. They told me about the couple things that needed fixed like my wipers so it would pass inspection. I went ahead and had them fix the issues. In the process, I was told it would be about 10 more minutes. Almost an hour later my car was backed in and was the only car backed in the parking lot. The poor girl behind the counter couldn’t find my keys and I finally told them I was going out to my car one way or another. It turns out they backed in my car to hide the damage they did from backing it into another vehicle. The manager was very unprofessional with how he dealt with us by letting me sit in the lobby for as long as he did not letting me know about any damages until he was ready to shuffle me out the door. I got the three quotes required and spent almost 3 days of my time trying to fix what they did. After I turned in the quotes, I told them I would prefer to be cut a check instead of using one of the places that quoted me the price (my choice). The manager told me that if he has to pay for my bumper, he will be sending it to a shop. I informed him I brought in a whole car for a $12 inspection and he has no grounds to stand when he not only wrecked my car, but tried to hide the fact that he did it. We ended up getting the regional manager involved, who is very professional however his communication skills in setting deadlines are definitely not his strongest skills. We had to move the deadline on my check three times(3 weeks) and I was told it would be overnighted to me. It was sent priority and it wasn’t sent until I told him I had not received it yet. It seems like lying and dishonesty are also really Big character traits to be in management at Big O. I will not be using this shop or company again and I really do hope the city of Branson does take some action so our citizens don’t have to keep going through this. By the way, when I went to cash the check at the bank the teller informed me this was either the seventh or eighth check from damages that this location has done THIS YEAR. Good job for being the worst part of the best city in Missouri.
Warranties mean nothing at Big O of Bowling Green Ky. There manager kept telling me that the DOT recommends replacing your tires every 5 years! Well mine are not 5 years old yet and are dry rotted! The warranty states life time warranty for materials and workmanship. Well I have news for them. Dry rotted tires in less time then what even the DOT state they should be changed is a problem with materials. This is the third time I’ve had trouble with this Big O and they have lost my business now forever
Steve at Big O Tires is the most amazing guy! I was on a cross country trip, when I lost the lock nut on my tire after getting a flat tire and putting on the spare tire. So I had a tire to put on the car, I just couldn't get any of the tires off, because I lost the lock nut. Steve got me all straight, and took care of me like I was family! If you need anything dealing with tires, brakes, alignment, oil change, or anything related, there is only ONE place to go, BIG O TIRES!They are the best value, service, and quality that you will find. 🛞
I visited Big O Tires in Jackson, Wyoming on 11/13/25 in the afternoon. The manager was polite but explained that no more oil changes would be done that day, and asked me to return the next morning at 7:30 a.m.On 11/14/25, I arrived at 6:50 a.m. and waited until the doors opened at 7:35. I handed over my keys and phone number, was quoted the cost of the oil change, and was told I’d receive a call when the vehicle was ready. Unfortunately, the experience that followed was disappointing:- By 9:30 a.m., my vehicle was still not ready.- Staff prioritized another vehicle that arrived after mine.- The assistant manager was unaware of the status of my service.- A bay employee struggled to reinstall the undercarriage cover and had to call for help.- I did not get my vehicle back until nearly 11:00 a.m.- I was offered only a $10 discount for the inconvenience, despite having a six-hour drive ahead of me.My Observations- Oil changes were clearly not treated as a priority.- Management cited staffing shortages, yet underqualified employees were left to work independently without oversight.- Leadership failed to communicate effectively, leaving the assistant manager uninformed.- Senior staff did not step in to support less experienced employees.- Overall, leadership demonstrated poor performance and weak accountability.ConclusionThis experience reflects a lack of leadership and training that could pose safety risks for customers. A “first in, first out” approach would be a simple improvement. More importantly, senior management must actively guide and support their team rather than leaving underqualified employees to struggle. Customers deserve timely service, competent workmanship, and meaningful compensation when delays occur.My Observations- Oil changes were clearly not treated as a priority.- Management cited staffing shortages, yet underqualified employees were left to work independently without oversight.- Leadership failed to communicate effectively, leaving the assistant manager uninformed.- Senior staff did not step in to support less experienced employees.- Overall, leadership demonstrated poor performance and weak accountability.ConclusionThis experience reflects a lack of leadership and training that could pose safety risks for customers. A “first in, first out” approach would be a simple improvement. More importantly, senior management must actively guide and support their team rather than leaving underqualified employees to struggle. Customers deserve timely service, competent workmanship, and meaningful compensation when delays occur.
On Saturday October 25 2025 I went to Big O tires store at 6711 S. Potomac St, Centennial, CO 80112 I have been helped by gentleman name Mike who was extremely helpful very knowledgeable also the staff very helpful prices great. I'm very satisfied with the whole service at this Service.I'm giving Mike and his croup 5 STARS out five.Thank you for excellent service.
On October 20, 2025, I went to Big O Tires in Orem on State Street and was subjected to a ridiculous bait-and-switch scam by Big O employees whose conduct demonstrated defensiveness/knowledge what they were doing is wrongful/unlawful. I called and spoke to Randy before arriving, explaining that my brake pads sounded like they were rubbing or scratching, and that I thought I may need new brake pads (on my 2018 Travato, a Dodge Ram 3500 Promaster with Winnie build out). I arrived and Randy gave me a bid of $1600 which seemed like a lot, but he stated that my brake pads and rotors were in need of replacement and that a caliper was “stuck.” He said my Ram brakes pads etc. cost more than most cars . . . then came back with a new estimate of $1719.70 in writing, stating that he “forgot” to add a charge. He drew a large, bold line under $1719.70, in black ink indicating the “bottom line,” total charge for the work. I reluctantly agreed to pay $1719.70, but it seemed odd that he “forgot” a charge when he does this daily. The work began and Randy left. When the work was done, Trevor handed me a bill for $1878.97. I said this is not the amount I agreed to pay, and that Big O employees changed the amount twice, increasing it by nearly $300 in an apparent bait-and-switch maneuver. Trevor tried telling me the increase was due to sales tax, then showed me the “bottom line” document Randy had shown me and someone had taken a blue ink pen and written “+ tax” just below the $1719.70 that Randy had boldly underlined with black ink as the bottom line. I pointed out that someone else had added the “+ tax” after I agreed to the $1719.70 total and that they hadn’t even bothered to use the same color of pen, then tried to tell me that the “+ tax” had been there all along. It was not; had it been there I would have asked for the real total, bottom line. I told Trevor this was inappropriate behavior by the Big O employees, and someone had obviously added (in blue ink) additional charges that were not presented to me and that I did not agree to. Then, in front of other employees and customers, Trevor raised his voice and loudly shouted in my face, “You’re FU*KING freaking out about sales tax!!” I calmly replied that he was the one raising his voice and using the “F word,” and my complaint was not about tax, but about the bait-and-switch shenanigans by the Big O employees. As a lawyer of over 35 years, I am aware of these types of tactics, and especially how, once caught, dishonest people tend to shout and bully and intimidate customers, as Trevor did to me. Surely Big O is doing something wrong to create an incentive among its employees to treat customers this way. As a former employment lawyer, I cannot imagine that Big O does not know about this or is not encouraging it. I am here to help anyone who needs help or a witness to what these clowns are doing at Big O in Orem, Utah. I can be reached via my civil rights website, LordAdvocates (.org).
Wow ‘ we have been here before so I knew they would know what to do for my low tire. They found a nail patch the hole and it didn’t cost me anything.😍 that was so very nice of them😘 Steve was especially helpful. He did a great job. I appreciated his attention to the problem. It only took a few minutes.❣️
Went to Big O on Sat for a tire that was low, had to wait over five minutes before someone helped. Returned on Sunday as tire still low. Had to leave my vehicle there was told tire was fixed. Today (Monday) again my tire was low. Finally was told I needed a new tire and sensors? Spoke with Paul he explained what sensors are used for. I told Paul of my experience(s) on Sat and Sun, When I go to Big O I ALWAYS look for Paul, he treats me like a person not a person who knows nothing about vehicles. He is the BEST!!!!
Big O on Fort Apache and Spring Mtn. in Las Vegas is the best of the best. Mgr. Corey and front desk clerk Aaron went above and beyond customer service skills to make me feel welcome and comfortable. they walked and talked me thru everything about my car issues. Very friendly, nice, caring and compassionate guys. They are a huge asset to Big O company. this is my new ride or day place to go for my car. So happy with the results. Thank you. Laurie Jones.
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