Review Time
Slippery - The Big O Ties in Conifer, Colorado is under new management and be careful is all I can say. That is not a positive change. Why don't these businesses realize that when they slip in things customers don't want or need, that it costs them thousands of dollars in future business? I have five cars and will never take any of them back to Big O (any Big O) as a result of this visit. It cost me $200 but it will cost them $thousands. Any future visit will be limited to included services such as included and required "free" tire rotations, repairs and alignment checks.Date of Visit To Store: March 30, 2023Purchase: Four brand new Big O tires for a Chevy Silverado.Amount spent: $1,543.00 4X4 All Season/Terrain Truck Tires and full synthetic large Oil Change, *alignment, *nitrogen, *TPMS rebuild *none of these were requestedA I said above but warrants repeating, I own five cars all of which need tires and I will not be returning to this store ever again and nor will I recommend them to anyone. Expensive lesson learned for me and for Big O Tires because I'll never buy from them again. "Slippery" is the term I would use when working with this store. It harkens back to the days of snake oil and hucksters. Some was my fault for not looking more closely when the salesman was quickly going down the list of items with his highlighter but in a small town at a store I've bought from six times in the past, I made the mistake of trusting the salesman and not looking as closely as I should have. As I said, a slippery salesman and I was taken. As I said, I've learned a lesson that will serve me well in the future.Several services and products were added to the bill that I did not request, did not realize were being added and that were not explained to me. The total extra cost amounted to about $200.00. 1.) Alignment: An alignment was added to bill only if needed. I asked to be notified if it was needed but they performed the alignment without notifying me. After driving home, I found that the alignment was not only unneeded but now my steering wheel was cocked to the right. I now have to go back to have that resolve.2.) The alignment they conducted was off by about 2 degrees on the front end. I had to take it back two days later and when they checked it they advised that yes, the front end was off by 1.9 degrees and had to redo the alignment.3.) Nitrogen - They added Nitrogen to my bill without telling me and without explaining that they were doing so. I did not want Nitrogen but it was added without clarification at a cost of $40.004.) I had an oil change done and they did not reset the vehicle computer to reflect the oil change.5.) They did not reset the Tire Pressure Monitoring System (TPMS) so my TPMS showed the wrong tires at each location. Fortunately I have a tool and had to reset them all myself in my own garage.6.) TPMS rebuild kit was added without my knowledge or explanation.7.) The services took over three hours in what I was told would be an hour.8.) The store did not communicate with me relative to the alignment, nitrogen, rebuild kit or other services that were conducted without my understanding. My fault for not questioning it up front but the shop across the street was much more transparent when I bought tires for my Jeep from them the next day. Again, lesson learned.9.) The second day following the installation of new tires, I picked up a piece of metal. I took the tire back to have it repaired and while they did do the repair for no charge, of course they would not replace the Nitrogen they charged me for two days earlier but only put regular air back in the tire when it was on their dime.It could have been worse though because I did have all of my fluids checked on this 4X4 Chevy Silverado and they told me that the fluids looked good. Had they told me that they needed changing, I would have approved that with brakes and other consumables so at least now I get to give my money to a different local small business for those upcoming service needs.They did give me a $50 veteran discount which helped ease some of the pain.My advice is to check the list of charges very carefully and only and make sure you want what they're selling. Be careful, they're slippery.
Big o in show low no longer has a diesel mechanic, so go at your own risk. After sitting for 45 minutes I was called up thinking my truck was ready and I found out they never did anything. Again show low Big o no longer has a diesel mechanic go at your own risk and the risk of your very expensive diesel.
I'm pretty disappointed to say the least. I understand these are busy companies but that's more the reason the get each order correct and to oblige a warranty when problems are faced I originally asked to get 2 tired replaced...whn I check back I see they replaced all 4 tires for a small SUV "2002 lexus rx 350". In all my past experiences buying tires for th8s car they have never been over 80$ for a new tire... but some how I wound up paying close to 700$ for this full set that wasn't asked for.After the tires were replaced my front passenger wheel is continually losing air. I worked with Logan last time...he says he can't see anything wrong so he won't replace it over warranty...clearly something is wrong if I need to keep a quarter stash in my car now for weekly air pumps. This was at the happy valley location...nothing but bad experiences.Well waiting in the room I had to deal with other employees coming to the front complaining about "the customers lying" and creating problems...I'm no buisness expert but it seems more professional to keep the work drama in the back.Logan always seems to have some underlying attitude and an ego that shows he values nobody but except for his take on things.Clearly my tire needs to be replaced. But I now need to follow up at a time when I can work with someone who does know what he's doing...I'm not saying Logan is unexperienced, I'm sure he's don't his for years...I'm saying he needs to take a step back and realize his position and that he chose to work there. Nothing personal. When there's a need for a problem to be solved, especially under warranty it should be addressed immediately. And not disgarded off a "glance" .This now comes down to my safety on the road. Driving with low air can be very dangerous and can result in a blow out or a fatal crash.
B,,, this place is by far the best tire shop in the business. Super great deals and the the staff is great , Mr. B is the guy that helped us out on our purchase for my tires . He's great and super friendly thank you so much B , Gerry and manuir, Jonny also we're great guys , , , ,
The 2022 alignment job I had done in Boise Idaho "where I live" prior to a road trip caused two good tires to be ruined and my front new brakes ruined as well due to vibration! To make matters worse the Big O shop I went to in Arizona for help refused to service the warranted alignment. The Manager demanded I buy two more new tires so I could just ruin them as well! I Left the circus act went to a real front end shop "Greulich's" whom told me it was badly aligned, like the worst! I Drove home with soo much loss$$$, never again!
Store 4210 , on 75th and encanto all of the staff were super friendly and informative about my car . I would recommend this location for anyone who need the help from professionals. I had Braulio help me out and he was absolutely amazing with the way he explained thing about my car . Thanks again to B ,Garry , and Muneir
Made an appointment for Saturday morning on Thursday, my car sat there until 3:00 and they called and said the rims I had brought them didn’t fit. I took everything home to find out that they did fit. Brought everything back down there and was told to come back in a week and they would look at it. Went else where. If I would have lichen to them I would have sent back rims at a substantial shipping cost and had to find other rims good thing I checked for myself
Went there for an oil change. 1/24/23 Under new management. They enter incorrect miles reporting to carfax on previous visit they entered 54,000. Only had 24,000 miles manager asked me if I drove my car backwards? Big O tells me we need new brake pads and rotors and car only has just over 25,000 estimate cost $1200.00 They just lost a long time customer. Big O lacks integrity. An hour wait for oil change. my previous oil change was $64.15 and today they charged $105.82 and they put a fake signature on the receipt. Never again. very bad management. The State if NV should investigate this fraudulent company and take immediate action to protect consumers.Richard Langer is a scam artist at 3625 S Fort Apache Rd, Las Vegas, NV 89147
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