Review Time
Purchased San Pedro Hot Tub via Costco.Customer Service has been great from the moment we ordered the tub. Andrew Brunton has been very helpful, sends you loads of information to read/watch, answers any questions quickly and efficiently. Very pleased with hot tub, great buy.
Helpful and non pushy company, every step was easy, consultation, ordering, delivery, Installation and aftershaves advice Andrew Brunton was very helpful with everything, Cannot fault them. The product seems far superior to others we looked at with so many extra features. Full servicing and help as much or as little as you want
Brought a hot tub and the insulation was fantastic the 2 installers were sorin & joh they were brilliant and explained everything to us they were very professional and polite also the sales man Andrew Brunton was very helpful nothing to much trouble and am very pleased with my purchase
I purchased the hot tub via Costco. The link was seemless with Blue Whale who contacted me within 48hrs. Blue Whale went through what they required from me and we arranged a day. On the day the team were on time and very efficient. The route to my garden was not easy but the lads just got on with it.I did have an issue a few weeks later, called Blue Whale who arranged for technicians to attend the next day. Replacement cover lifter was required, a manufacturing fault and was duly installed. A few extra items for maintenance were also gifted, a nice touch. The technician also spent time running through the controls again. These lads were excellent. Unforeseen’s can happen, it’s how a company deals with them is that matters. Excellent service all round. Top class company.
First of all the installation service was great and we are extremely happy with our hot tub. As a new hot tub owner I have contacted the Blue Whale Spa customer technical helpline via live chat on a couple of occasions and have found that they are very quick to respond and provide very clear and concise answers. I would recommend Blue Whale Spas to anyone
What a great experience from beginning to end. From the initial contact with Fiona (who literally will do anything for you). No question is to small and she will always contact you back and give you advice. The guys who delivered it, Mark and Tony delivered it with great care and got straight on with it. It’s a great company and you are not just passed to a big number of sale advisors so it feels like a personal experience.
Blue whale spa customer service is easy to contact via WhatsApp, which works well. Highly knowledgeable customer support. We would highly recommend these hot tubs. We have had ours for over seven years without a problem always works 100% being economical to use as well. High quality components installed.
We’ve had our Blue Whale tub for a couple of months now and we’re very happy with it. The team that installed it were excellent and installed it exactly how we wanted, it took around 2 hours for them to get it set up.The purchasing process was straight forward and all done over the phone in around 20 minutes.We will hopefully get many years out of it, so assuming it provides that, I’d certainly have another in the future!
We received our new hot tub — the Catalina IV-C in black — on Wednesday, and the entire experience from start to finish was absolutely fantastic. Fiona provided exceptional customer care, attending to every detail with professionalism and kindness. She was incredibly organised and made the whole process seamless.From placing the order to delivery, it took just about a week and a half — impressively quick! The delivery team arrived on time and were polite, helpful, and very considerate, especially when navigating the tub through our neighbour’s garden. Their respect for surrounding property was much appreciated.The setup was straightforward. I was initially a bit concerned about managing the chemicals, but Fiona reassured me, and she was right — it’s been manageable. The YouTube videos provided by Blue Whale Spa were incredibly helpful and far easier to follow than the manuals. I’d highly recommend that Blue Whale Spa actively promote these videos to new customers — they make the learning curve much smoother.Thank you, Blue Whale Spa, for a truly wonderful experience so far. We’re already enjoying the relaxation and luxury of our very own hot tub!
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Blue Whale Spa is the award-winning UK owned leading hot tub manufacturer. We offer quick delivery, free installation and 0% finance on all hot tubs. Order Now!
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