Review Time
I honestly could not be happier with Bruce. It’s helped me be consistent in working out and I love trying new workouts. I know the cancellation policy is a little strict but I have made it part of my routine and don’t really struggle with it.
I love Bruce because I have access to all the training I could ever possibly need in one app. Memberships that would otherwise have totalled perhaps 6 times the price of a monthly membership with Bruce. I can dance, climb, strength train, do Muay Thai, CrossFit and much much more. Not to mention the wellness access to spa and recovery. Couldn’t be more pleased! Have been a member for years and wouldn’t swop it for anything else. Bruce is a lifestyle!
The principle behind Bruce is great, but the booking system is way too rigid and customer service tends to be very unhelpful sadly. Be aware of: 1. Can only book 4 classes at one given time 2. Some studio get booked quickly 3. Check-in times depend on each studio and some of them are even 10min before start. The app lag when you try to scan the QR code and there is immediate penalties if you scan one sec late. 4. You can only have 3 late in 60 days. This was very challenging especially as it got very snowy in Copenhagen recently. 5. You get blocked 14 days after 2 late. The 3rd one is irrelevant. 6. You can only cancel 12h before. Overall, they give an impression that they only focus on catching people rather than making the experience less stressful and more enjoyable. There should be a way to make the system less rigid and more fluid and flexible for everyone. Until then, I have cancelled my membership
I generally like Bruce, and the wide range of activities and classes you can choose. I have the Black subscription. But when they launched the Epic subscription, some of the Black benefits were removed. To keep them, you had to upgrade to Epic and pay a higher price per month. For example access to Tribal Pilates was reduced to 2 visits per month and it used to be 4. Also, they reduced the time to cancel bookings, and made the penalty point system stricter. By principle I did not upgrade, as I think it was unethical.
Bruce is nice, has a good selection of studios, good customer service, but I do think it is a bit overpriced considering you can only use the “wellness” classes (sauna etc) 4 times month (on the black membership), and that ALL memberships are constrained to maximum 20 workouts per month. If you could do unlimited workout it would make more sense.
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