Review Time
I had an issue with the customized blanket that I ordered but I emailed their customer service team and they went above and beyond for me! They were quick to respond and placed a replacement order. I would recommend this site to anyone that wants anything customized!
NO returns! BUT they claim there is a "workaround" which is so user unfriendly and charges you a hefty "restocking charge". DO NOT PURCHASE from this horrible bad service company. Never have I ever had such a bad experience. Eighteen emails later and my issue is still not resolved.Do yourself a favor shop elsewhere.
Best customer service I have received in a VERY long time. I messaged Caden Lane upon realizing I accidentally picked the wrong item in my order. I placed the order 2 days ago and I must have known because I had an urge to check my order (which was already in production) only to realize I had ordered big brother instead of big sister pajamas for my granddaughter. I received a response to my email within minutes and upon learning of my mistake Ely went to work. She made me no promises but told me she would see what she could do. An hour later she emailed me back to let me know she was able to remedy my mistake. In a world where customer service is pathetic at best I was pleasantly surprised by Ely and Caden Lane. They have earned a customer for life!
I am anxiously awaiting the arrival of my first baby and my Caden Lane order! I had a question about my order and they were so quick to respond and very helpful! Very pleased with my experience and can’t wait to receive my package!
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The baby boutique you've been looking for! Shop our HUGE selection of stylish baby bedding sets, accessories, big kid duvet covers, and baby & toddler apparel.
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