cadenlane.com

4.2
4.2 Based on 81 reviews

The baby boutique you've been looking for! Shop our HUGE selection of stylish baby bedding sets, accessories, big kid duvet covers, and baby & toddler apparel....

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Average Rating

4.2

/
5

81 Reviews

5 Star
76%
4 Star
2%
3 Star
0%
2 Star
2%
1 Star
19%

Filtered Reviews

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Review Time

Melanie Fleissner
Great Customer Service

I had an issue with the customized blanket that I ordered but I emailed their customer service team and they went above and beyond for me! They were quick to respond and placed a replacement order. I would recommend this site to anyone that wants anything customized!

5
Date of experience: Sep 20, 2025
Teresa Nigro
We custom ordered

We custom ordered, then quick change of mind on baby’s name. Response time is excellent, even on a weekend. I am super impressed! Thank you!!!

5
Date of experience: Sep 20, 2025
Maureen Maraccini
I’m a customer for life! Thanks Caden Lane!

I love Caden Lane! I ordered some personalized sleepers for my new grandson and they were delivered as requested, and my kids were so happy!

5
Date of experience: Sep 18, 2025
Cheri
I had a back ordered item that wasn’t…

I had a back ordered item that wasn’t shipped when it was supposed to be. I contacted support staff and my was shipped immediately. Caitlin was exceptional!!

5
Date of experience: Sep 18, 2025
Penelope Deleon
Amazing Customer Service!

Caden Lane has amazing customer service!

5
Date of experience: Sep 15, 2025
Cindy Bruington
Great communication and quick response…

Great communication and quick response to my email when I had to cancel an order when I accidentally ordered wrong item. Excited to receive the items I ordered.

5
Date of experience: Sep 13, 2025
An unhappy customer
NO returns

NO returns! BUT they claim there is a "workaround" which is so user unfriendly and charges you a hefty "restocking charge". DO NOT PURCHASE from this horrible bad service company. Never have I ever had such a bad experience. Eighteen emails later and my issue is still not resolved.Do yourself a favor shop elsewhere.

1
Date of experience: Sep 10, 2025
Pilley Fam
Best customer service I have received…

Best customer service I have received in a VERY long time. I messaged Caden Lane upon realizing I accidentally picked the wrong item in my order. I placed the order 2 days ago and I must have known because I had an urge to check my order (which was already in production) only to realize I had ordered big brother instead of big sister pajamas for my granddaughter. I received a response to my email within minutes and upon learning of my mistake Ely went to work. She made me no promises but told me she would see what she could do. An hour later she emailed me back to let me know she was able to remedy my mistake. In a world where customer service is pathetic at best I was pleasantly surprised by Ely and Caden Lane. They have earned a customer for life!

5
Date of experience: Sep 10, 2025
Audrey Tracy
I am anxiously awaiting the arrival of…

I am anxiously awaiting the arrival of my first baby and my Caden Lane order! I had a question about my order and they were so quick to respond and very helpful! Very pleased with my experience and can’t wait to receive my package!

5
Date of experience: Sep 09, 2025
KristyandBilly Schneider
Great customer service!

The quick reply was wonderful! I am so happy with my order so far .

5
Date of experience: Sep 09, 2025

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Business Details

  • The baby boutique you've been looking for! Shop our HUGE selection of stylish baby bedding sets, accessories, big kid duvet covers, and baby & toddler apparel.

  • language https://cadenlane.com

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