Review Time
What a bunch of morons. No option for 0 starsSo having been in my home for over 10 years, my house is suddenly unsafe. They want to trail ugly pipes around my house dig up my landscaped garden and drive.Alternatively have a big hole dug in my hall floor with the caveat i sign a disclaimer.... for what? Noone knows.I have a job that requires actual attendance in the workplace and inability to grant access will result in the termination of my supply.I feel totally bullied.The man providing this bullish information just says its health and safety. Thats all he says. No explaining or understanding of what the implications are for the household. I understand the need for safety improvements but the intrusion and violation of my home is unacceptable.The rudeness and refusal to provide explanations is worrying - these people are dealing with gas !!!!!Its 3 weeks before Christmas and could well do without the stress of disruption and threats of disconnection.Not to mention lack of notice.Disgraceful
We had an outside gas leak on Saturday the 30th November, We called Cadent at 15.15 by 18.15 the pipe was repaired. I can only say a great big thank you to Phil Burgess, Ashley Lewis and Daniel Gizzi for their quick response, humour and general professional attitude towards getting the job done.
KAMEL benslime gas EngineerI was without gas for 3 days and he changed gas meter as swale heating broke off the test nipple and left it like it. Caden’s gas engineer was absolutely a God send and he even went out of his way to ensure I was up and running and sorted out a code on the boiler
We had a gas leak at the weekend and I couldn’t praise the team enough. Prompt service, did the job over two days and Sat made a great job of the copper pipe work. Thanks also to the guys who came out on the Sunday who’s names I didn’t get. 👍😎
Recently had to call Cadent out in an emergency. The engineer was so professional. He was helpful and reassured me at once. Excellent service. The following day another engineer arrived with a heater. And again, so professional and polite. Thank you.
Following an evening out, a friend and I returned home, to find Cadent Gas had been called by a member of the public, who reported a very strong smell of gas on Keighley Road, Colne. The team were already digging up an area where they believed the gas to be coming from, despite it being around 10pm, cold, dark and raining. They immediately came to speak to us and requested we open all our doors and windows, as they had put a probe through the letter box, before we got home and the emissions were higher than normal. The guys continued the monitoring and at 11.30pm, we were told that they would be here with us all night. They explained that every 45 minutes, they would come inside our property and test the emissions, for our safety. They told us to go to bed and they would try not wake us during their checks. By morning the shifts had changed and we learnt that Cadent didn’t leave the site until 2.30am, but guys were still around for the remainder of the night doing their checks and we could now have our gas supply turned back on. By 10/11am, work began again to repair the gas leak, which was directly opposite our property. The emission checks continued throughout the day until 3pm time when they came to tell us the emission readings were now acceptable and they would be leaving. We were told they will return again tomorrow to ensure there was no further leakage. I have to say, both me and my friend, felt very safe and in no danger as the team kept us reassured all day. Well done Cadent, you have a team you should be proud of and thank you for keeping us all safe too.
When I noticed the smell of gas when I opened the door to the meter, I phoned up to report it, and a lovely bloke called Dave arrived within the hour as promised. He checked all around the bungalow with his detector inside and out. The leak was coming from the regulator, which he repaired in no time. He then checked that all the gas appliances were working correctly, and even put a new battery in the gas fire for the ignition. He was polite, friendly and professional.
This review relates to a very helpful and professional visit by Harry Brown (pay no.60008484)This is my first Trust pilot review but I wanted to record my thanks for a really helpful and reassuring service provided by Harry.My carbon monoxide alarm went off yesterday and Harry from cadent arrived to check everything. He took the the time to explain what he was doing and was extremely thorough, repeatedly checking gas and CO levels. I would like to thank Harry again for his excellent approach and fantastic customer service.
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