Review Time
Brilliant customer service! My recent order had some damage to the packaging of a candle tin and a diffuser box. This wouldn’t have been an issue usually, but these items were for gifts. I emailed customer service and got a swift response. After sending photos, I was quickly offered a refund of a replacement. I opted for the latter, which I’m very happy with 😊
Good candles and nice discount but appalling delivery the guys on my camera the first time presses bell and is gone in 20 seconds and the second time pulls up and drives off no knock. Dropped at the local post office 2 miles away with no car I get there and they charged me £1 before getting my parcel as candles direct had underpaid postage, I would never use again or reccomend simply down to their choice of courier 🚚
DO NOT EVER use this company. I went into their website to look at candles and put some stuff in the basket. I stupidly entered my details into the basket and now they are sending me notifications when I did not sign up to receive them. Not happy about this. They also claim to have a sale but their prices are always the same. Complete liars.
Awful company. Sends email incentives to loyal customers to give the company a good review and then reneges on the offer. When you attempt to contact them to honour they simply ignore you! Avoid at all costs. Will never purchase from these crooks again.
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