candlesdirect.com

3.5
3.5 Based on 121 reviews

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Average Rating

3.5

/
5

121 Reviews

5 Star
58%
4 Star
4%
3 Star
3%
2 Star
2%
1 Star
33%

Filtered Reviews

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Review Time

Newton B.
Thank you for my order 4

Thank you for my order Packed very well and delivery perfect 👌 Will use again Highly recommend.

5
Date of experience: Apr 04, 2024
Otis Price
Brilliant customer service

Brilliant customer service! My recent order had some damage to the packaging of a candle tin and a diffuser box. This wouldn’t have been an issue usually, but these items were for gifts. I emailed customer service and got a swift response. After sending photos, I was quickly offered a refund of a replacement. I opted for the latter, which I’m very happy with 😊

5
Date of experience: Mar 09, 2024
Karyne Coleman
Good candles and nice discount but…

Good candles and nice discount but appalling delivery the guys on my camera the first time presses bell and is gone in 20 seconds and the second time pulls up and drives off no knock. Dropped at the local post office 2 miles away with no car I get there and they charged me £1 before getting my parcel as candles direct had underpaid postage, I would never use again or reccomend simply down to their choice of courier 🚚

3
Date of experience: Jan 05, 2024
Charli Wright
Preciously ordered and had great…

Preciously ordered and had great experience. Last order 2 out of 4 candles damaged. No reply via email and message on instagram. Will be doing a claim via PayPal and never order from them again.

1
Date of experience: Jan 04, 2024
Persis Butler
Excellent service and delivery

Excellent service and delivery A box came damaged this was replaced by a simple email and a very caring response apologising for the inconvenience I would highly recommend this company and its impeccable service

5
Date of experience: Jan 04, 2024
Nicole
2 of the 3 candles I bought as a…

2 of the 3 candles I bought as a Christmas present were smashed to pieces broken glass falling on, my daughter's lap, and the other had barely any smell there is no contact number and the email does not work.

1
Date of experience: Dec 25, 2023
Raymond Carter
DO NOT EVER use this company

DO NOT EVER use this company. I went into their website to look at candles and put some stuff in the basket. I stupidly entered my details into the basket and now they are sending me notifications when I did not sign up to receive them. Not happy about this. They also claim to have a sale but their prices are always the same. Complete liars.

1
Date of experience: Dec 22, 2023
Dustin Baker
Excellent

Excellent, packaged well and speedy delivery. Will definitely use again👍

5
Date of experience: Dec 20, 2023
Terrible company. Appalling service…

Awful company. Sends email incentives to loyal customers to give the company a good review and then reneges on the offer. When you attempt to contact them to honour they simply ignore you! Avoid at all costs. Will never purchase from these crooks again.

1
Date of experience: Dec 20, 2023
Emilaayy
Excellent from start to finish

5
Date of experience: Dec 20, 2023

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