candlesdirect.com

3.5
3.5 Based on 121 reviews

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Average Rating

3.5

/
5

121 Reviews

5 Star
58%
4 Star
4%
3 Star
3%
2 Star
2%
1 Star
33%

Filtered Reviews

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Review Time

Orlando Harris
terrible

an absolutely terrible company and never reply to emails.The so called sale events are the exact same prices,all year round.My biggest issue with this company is they are the main distributor for goose creek uk and they maybe stock up once a year,if that.They really dont care anyway what people think and thats why they ignore emails

1
Date of experience: Apr 24, 2023
Bridget F.
Very poor service

Very poor service, cancelled my orders after 3 days twice.

1
Date of experience: Apr 07, 2023
Fairfox9595
Really quick dispatch on my order and…

Really quick dispatch on my order and impressed with the way the jars were packed when I received them. Always used to use Yankee Candles but they are not that good anymore so I thought I would try Village Candles instead. So far so good and I’d definitely use Candles Direct again.

5
Date of experience: Apr 03, 2023
puma31084
Beautiful smelling candles and easy transaction

I have to admit this, I placed an order and then read the reviews. Abit of panic as I thought "oh no".However, I put doubt aside and I'm glad I did. Super fast delivery, reasonable prices and products are brilliant. Each candle was wrapped to an inch of its life so nothing got broken in transit. Thank you Candles Direct for a swift, easy and straightforward transaction.Ordered Sunday and was on my doorstep Wednesday dinner time from Belfast.

5
Date of experience: Mar 19, 2023
Olby
Ordered some candles for my family who…

Ordered some candles for my family who live in Italy. I had ordered about 10 candles but two arrived damaged. From what my family said they could have been packed better. Candles Direct were quick to send replacements and they arrived fine. I would order from them again.

5
Date of experience: Feb 23, 2023
Roman
Poor Customer Service!! - Avoid

Poor Customer Service!!Have emailed them twice about missing items from my order; CDS169767. To-date, no response. It appears they don’t like phone calls because they don’t publish any numbers where customers can contact them with queries. They’re quick to take money from people’s account but when there are problems, they’re mute. Have learned my lesson; I will not purchase from this company again.Now I have to chase them for a refund. The cheek of them, very unprofessional.I wouldn’t recommend Candles Direct

1
Date of experience: Feb 21, 2023
Ariana Wright
First class service for first class…

First class service for first class products

5
Date of experience: Jan 25, 2023
Randolph
Very happy with my purchase

Ordered two large Yankee candles in the sale. They were despatched very quickly and arrived a few days later by Parcel Force. Well packaged too. Absolutely no problems with this company b

5
Date of experience: Jan 10, 2023
MS82
Definitely recommend

After seeing some of the reviews on here, I was sceptical about ordering from this site but I took the risk, knowing I’d be able to make a claim through PayPal if there were any issues. My risk paid off and the candles arrived in just 4 days! Really great products and communication on dispatch.

5
Date of experience: Dec 21, 2022
Ethelreda Morgan
Excellent products

Excellent products - great collection. securely packed.

5
Date of experience: Dec 19, 2022

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