Review Time
an absolutely terrible company and never reply to emails.The so called sale events are the exact same prices,all year round.My biggest issue with this company is they are the main distributor for goose creek uk and they maybe stock up once a year,if that.They really dont care anyway what people think and thats why they ignore emails
Really quick dispatch on my order and impressed with the way the jars were packed when I received them. Always used to use Yankee Candles but they are not that good anymore so I thought I would try Village Candles instead. So far so good and I’d definitely use Candles Direct again.
I have to admit this, I placed an order and then read the reviews. Abit of panic as I thought "oh no".However, I put doubt aside and I'm glad I did. Super fast delivery, reasonable prices and products are brilliant. Each candle was wrapped to an inch of its life so nothing got broken in transit. Thank you Candles Direct for a swift, easy and straightforward transaction.Ordered Sunday and was on my doorstep Wednesday dinner time from Belfast.
Ordered some candles for my family who live in Italy. I had ordered about 10 candles but two arrived damaged. From what my family said they could have been packed better. Candles Direct were quick to send replacements and they arrived fine. I would order from them again.
Poor Customer Service!!Have emailed them twice about missing items from my order; CDS169767. To-date, no response. It appears they don’t like phone calls because they don’t publish any numbers where customers can contact them with queries. They’re quick to take money from people’s account but when there are problems, they’re mute. Have learned my lesson; I will not purchase from this company again.Now I have to chase them for a refund. The cheek of them, very unprofessional.I wouldn’t recommend Candles Direct
After seeing some of the reviews on here, I was sceptical about ordering from this site but I took the risk, knowing I’d be able to make a claim through PayPal if there were any issues. My risk paid off and the candles arrived in just 4 days! Really great products and communication on dispatch.
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