Review Time
Quality jewellery & quality customer serviceI was delighted with my order; the jewellery is quality in terms of look and feel. The prompt communication from customer service matched this when I had a query. Leanne was attentive, personal and solution focussed, which I greatly appreciated. I have dince bought another item…
Enquired about delivery times for a preorder pair of earrings. I had great time urgency as my wedding is coming up in a few weeks time! Leanne was prompt and assuring in her responses, letting me know she’d make sure my order is dispatched right away.
Excellent customer service! Leanne from customer service has helped me on a number of occasions, and is always so fantastic. Nothing is ever too much. She goes above and beyond. I’m always grateful for the help and assistance I receive from her. Thank you Leanne, you are a gem!
I get married in May next year and I’ve had my eye on a necklace from Carat London for months, with the intent of buying the matching earrings and bracelet.For the time being I purchased the bracelet and earrings and they came within 2 working days and are absolutely stunning!! Hence the 2 stars.I opened up the earrings and attempted to take the back off to inspect them, this is when the earring completely snapped off… gutted.I thought about keeping the bracelet and getting a new pair of earrings. It wasn’t until I remembered, I previously looked on Vinted for second hand and there were 2 of the same bracelets I had ordered. Both of these bracelets were broken after one wear, and after looking at reviews on Trustpilot someone else had purchased the same bracelet and it had snapped.They are extremely expensive items for something so delicate and easily breakable. It is such a shame because, as I said they are beautiful. Please don’t waste your money, it seems they aren’t very good with returns either so wish me luck.
I have a beautiful pair of studs that I wear everyday from Carat. Unfortunately the stud came lose. I contacted Carat, they sent me a pre paid shipping label, fixed the pair and sent them back to Ireland in less than a week. A massive thank you to Roxy for all the hard work. Brilliant customer service. Highly recommend
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CARAT* London is a British jewellery brand based in the United Kingdom, specialising in affordable & contemporary jewellery.
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