Review Time
Contacted customer service as item I wanted for Christmas was out of stock. Quick response to advice they had managed to source the item for me and dispatched the next working day. Excellent and professional response by Leanne,as promised, to advise delivery date. l would definitely recommend Carat London!
Excellent customer service from the aftercare team. The jewellery is stunning, i was bought the Carissa necklace for my wedding, unfortunately one of the pendants on the back came off. It’s a delicate piece so it can happen. I contacted the aftercare team and within a few weeks my repaired necklace was returned. Will definitely purchase again! Thank you Carat London team!
Purchased an engagement ring. Easy to use website allowing you to pick individual diamond and setting. I understood that there would be a lengthy wait time and after around six weeks I asked if it would arrive before a certain date as an ideal proposal opportunity arose. Sure enough and almost by fate it would be dispatched in a week. I also asked to change ring size immediately after ordering and this was done. Great customer service and a lovely ring that had no blemishes. I’ve not asked yet but I’ve got a lovely ring if she says no!
I ordered some earrings 10 days before my wedding then realised the delivery period was between 5-10 working days. I emailed asking if there was anyway they could be shipped earlier and I received a very fast reply, letting me know they would be arriving by DHL recorder delivery the very next fay! The earrings are absolutely gorgeous and i can’t wait to wear them walking down the aisle!
The necklace I ordered is absolutely GORGEOUS and their customer service has been fantastic. I ordered it for a friend’s birthday and I was afraid it won’t get to me in enough time, with my friend going on a long holiday abroad shortly after her birthday. i emailed the team asking if there’s any chance the necklace could get to me by the end of the week and they made sure it did!! I’m so grateful and I’m sure my friend will love it. Thank you Leanne!
I’d like to pass on a huge thank you to Leanne, one of your customer service advisors. She made up for my bad planning by ensuring I received my girlfriends birthday present within 48 hours of my order, I now have the earrings in hand meaning I can take them on our weekend away to gift. I really appreciate your help Leanne and hope you have a great Christmas and New Year. You’re an asset to CARAT, I can’t thank you enough. Sean
I ordered an item with an expected delivery time of 5-15 working days. After 10 working days I decided to email as I needed it in time for my partners graduation. I received a response to say that the item was no longer in stock and I would have to wait 8-9 weeks before it would be dispatched. It was really disappointing that I was never notified of this until I had to go out of my way to contact them and now my partner doesn’t have her graduation present. Leanne from the customer service team was very helpful though and arranged a refund that arrived in my bank quickly.
Claim your business profile now and gain access to all features and respond to customer reviews.
CARAT* London is a British jewellery brand based in the United Kingdom, specialising in affordable & contemporary jewellery.
onewatchcompany.com
nywatchstore.com
murphysshoes.ie
ootdress.com
duckpondmarket.co.uk
www.ruseen.com
inkthreadable.co.uk
heavenlytresses.com
sneakersforest.com
calypsa.com