Review Time
Cashstar is an absolute scam, do not buy anything through them! I purchased a PlayStation gift card for the sum of €100, said it was for me as I wanted to print it off and give as a gift rather than it being emailed to the person I was gifting it to. Received an email saying they were unable to process my order and it would be refunded, then an email to say my gift card had been created. Waited a day later to receive the email with my actual gift card info and the digital code to be able to view it and print it out, received nothing and had to contact cashstar customer service. Customer service told me there was a processing error but that their technical team would look into it for me and soon after I received the email I was supposed to get straight away with a link to my gift card. Went to print it, only it was showing that there was no money on it, not the €100 as it was supposed to. Emailed customer service again, they said they could do no more for me and gave me a number that is not in use to contact playstation themselves to try and sort out why there was no money on my gift card. Couldn't get anywhere with PS customer support as it is just a chatbot, emailed cashstar again to say I wanted a refund as I was getting annoyed, and they told me that according to them, the gift card has been used. I haven't used it and I never even got to give it to the person it was intended as a gift for, so how is it used? Cashstar keeps trying to fob me off on playstation customer support and keeps saying that my issue is resolved but it isn't, they have taken my money but not given me a usable gift card for the correct amount that I paid as they should have. I believe they are being as unhelpful as possible because they have scammed me out of my money and are hoping I will go away. Never again will I purchase ANYTHING through this company and I am writing this so that hopefully no one else will be scammed out of money by them. It's apparent that this scam technique is used by them often, I am sorry that I did not look them up before purchasing a gift card through them or else I would have known better. AVOID CASHSTAR unless you want to pay for something that you won't receive, and then be messed around instead of refunded.
I was given a $50 e-gift card for thriftbooks.com and created an account and placed an order for $53.14. I gave my credit card which I thought was paying only $3.14. However two days later I noticed my card was charged the full amount and thriftbooks.com did not use the e-gift card. I emailed and also called customer service but they will not help and make this right. What a scam this company is!
how does this company have the monopoly on gift cards for major retailers, like Nordstrom and Sephora? I’ve tried to purchase several gift cards for a family that lost all of their belongings in the Los Angeles fires and every time they process the gift card, and then cancel it. I thought it had to do with my account (tried several) and then had a friend try. She’s getting the same error. Further, wasted time on the phone with their CS team that was completely unhelpful. If I were these retailers, I certainly would be concerned that customers who are atempting to support their businesses are forced to go elsewhere.
I just purchased robux $200 worth and they emailed me saying they were unable to process my card. I emailed them back questioning why and for a refund then I checked my cashapp and the payment is still pending I just want my refund back or give me my robux bro. terrible managed company
Would love to give 0 stars, how many times are cashstar going to steal money from people makes it worse when it’s a child’s Christmas and birthday gift. £40 in Digital Robux vouchers in a week that don’t work. Total scam of a company don’t know how they get away with it
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CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
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