Review Time
Be lucky can’t give 0 star review after I was ripped off $26.99 Ive waited patiently and even emailed the company 3 times about the incident but two times told order placed and on hold, but after 3rd email told after 24-48 hours they can’t find my transaction or order . Wtf?
I tried today to buy a $300 roblox gift card. When I "Bought it", it sent me a order receipt and seconds later I receive a email saying "Unable to process your digital gift card". When I checked the status of the gift card it said returned; however, when I checked my bank, I saw no pending refunds. I decided to give them another chance with a less amount and the same thing happened. Don't trust this cash grab company!!!
I wasted 560 dollars, on PSN gift cards. They charged my bank account and did not deliver any gift card. I need my money back or preferably the actual code, I don’t know why but I used them in the past and purchased a 10$ gift card and 75$ gift card and all went smooth and received my codes but this time around I put too much trust in them and got screwed. Please I need my money back, you can’t just take money without delivering the products while I am being redirected from PlayStation website
I’m extremely frustrated with the way @PlayStation / Gift Card Support has handled my issue. I accidentally purchased a USD gift card while based in Europe — and it turns out I can’t redeem it because of currency restrictions that weren’t clearly communicated at checkout.I reached out for help and was told I could place a new order in euros and then cancel the original one. That seemed fair. But now I’ve received the exact same copy-pasted response THREE times from a support rep (Alexis S.), refusing to acknowledge my situation at all.It feels like the support team is either not reading my messages, or they just don’t care. I'm not asking for a refund — just to exchange the unusable USD card once I buy the correct one. That’s not unreasonable.This kind of robotic, unhelpful customer service is unacceptable. If you sell gift cards internationally, your system should either block incompatible purchases or clearly warn users upfront.I’ve wasted hours trying to resolve this, and I’m no closer to a solution. If I don’t hear back from someone who can actually help, I’ll escalate through my payment provider and share this experience widely so others can avoid the same issue.Do better.EDIT: Even Maurice who was able to react in public hasn't reached out to me. If I could give 0 stars they deserve it.
Directed by Playstation UK website to buy a giftcard & paid in pounds sterling. When I printed it out to give to recipient I noticed the redemption terms said 'Redeemable only by users holding an account registered to Australia.' Despite being sure I'd bought a UK gift card, I tried again and the same thing happened - apparently only for use by account holders registered to Australia. Bought a replacement elsewhere and asked for a refund. Customer service replied to my email saying 'Your request has been deemed solved' which it most certainly isn't. The email goes on to say 'We will escalate your request for review to my support team.' So it would seem that the 'Gift Card Support Team' just exist to reply to customers to tell them they will forward their query to another support team! Absolutely useless.
I did not received my 50 usd playstation gift card. Cash star said that they cannot process my eGift Card Order from playstation. They said that they will refund any settled charges but based on the reviews it said that cash star was a scam. Very frustating from playstation and cash star!
Honestly the entire company needs to get shut down. I went through over hundreds of reviews and not one of them had good results. I spent $75 on a PSN gift card with CashStar and I didn’t get a confirmation email or anything at all. My money is gone and I don't even care for the gift card anymore. I need a refund immediately.This is definitely a scam!!
Absolutely Horrible i paid £10 for a giftcard, at the same time i got 2 emails one of them was the receipt and prove of purchase, second email it was about that they couldn't process my giftcard order and the settled charges will be refunded, however i did not get any refund until today, STAY AWAY FROM THAT WEBSITE
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CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
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