Review Time
BOOTS eGIFT CARD - Links don't work, unable to access or get any help, has been going on for MONTHSUPDATE: 18/08/2025 Cashstar no email has been received and the telephone number provided just goes to a voicemail saying 'we are closed' . I will await your prompt response.
Purchased an egift card from Sephora and Cashstar was egift card processor. I then tried to use the gift card and found it had balance of $0. I tried to call Cashstar customer service and they told me they could not help me and I'd have to contact Sephora. Sephora told me same thing. I went back and forth, speaking to supervisors and no one could give me history on when/where the balance was used. Just a fraud. Save yourself the time and trouble and stay away from this trash company.UPDATE: I received an email from Trustpilot saying more information was needed from Cashstar to look into my complaint but when I logged into my account there was no way to contact the company. I still have not received any resolution nor have I been contacted by the company/customer support.
If i could give zero stars, i would. I ordered my gift card August 9th and it’s now Sept 11th. I notified them about three weeks ago. I was supposed to receive 7-10 days..nothing! I emailed them..nothing! I called and requested a refund..i should receive 7-10 business days. Let’s see!! Ridiculous! Times are too serious to play with pple’s hard earned money!
I purchased a gift card through CashStar and the amount was immediately deducted from my bank account. However, I received a message saying: "Unable to process your order", and I never received the gift card or any clear explanation.I tried to contact their customer support, but got no response. There’s no proper way to track the order status, and the lack of communication is extremely frustrating.This is completely unprofessional and unacceptable. A company handling digital payments should have a much better system in place to protect customers and respond to issues.I do not recommend using CashStar at all. If I don’t get a resolution soon, I will dispute the charge with my bank.⚠️ Please be careful — avoid using this service until they fix these major problems and start respecting customer trust.
I would likento give them a zero. This is a scam company. I went to crate and barrels website to buy a gift card and that took me to cash star. As stated by multiple reviewers, the transaction failed and the company is yet to return my money. Finding their number is very difficult. Once I did, they told me that I would be refunded within 24 to 4 8 hours becasue the transaction took failed. It's been 4 days, they have not yet refunded anything.
Been given a Morrisons giftcard from Tameside council through my sons school for dinners through the summer holidays, the link provided just says page not found and to call a premium number which I can’t do. Can’t contact school as it’s the 6 weeks holidays, Morrisons said they can’t help! Useless!
Huge risk of payment declining and not refunding you for a 1-2 week period - approach with caution!As someone residing in the US with multiple different US based payment methods, every single one of them was declined. Rather than receive help from support, you'll simply be shooed off and told they have no details and to just buy a physical plastic card elsewhere. Their "response" to this review was just the exact same copy-pasted message, only from a different name. I have never experienced as awful of service as I have with CashStar and recommend nobody to purchase from them unless they get their act together - 2 stars only because they don't outright take your money and refuse to give it back.They don't seem to want to provide the customer service at all, so why should you do business with them? What is going on in this company?
Got a £284 TUI giftcard through my work Achievers scheme - tried to use it against my only TUI holiday booking. It hasn't worked - TUI have not received the funds. I raised a complaint through Cashstar and they say it has been redeemed.I would avoid.
I would highly appreciate it if i can get a refund i brought a 75 USD roblox card on the siteAnd haven’t received a code and it’s been hrsStill waiting for a refund or a code for what i paid for my order number CNPZD7GWWKYI will never purchase without reading the reviews, atleast ive learned my lesson.still never got my refund 3 days later, when i try calling the support number all they say every 2 minutes is "We apologize for the delay we will be with you shortly." complete bullshit. 75$ Gone to waste
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CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
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