Review Time
Lily arranged replacement next day delivery for 8 sets of replacement door handles which had not been working properly for over a year. New handles, same design are perfect I am delighted with them & the service I received from Lily. I have delayed my review as I wanted to be sure the new handles were faultless & THEY ARE! My builder said these were much better quality than the previous ones. Thank you Lily & Corston.
I wanted to thank you for the brilliant product and service I received both in the UK and Italy during a recent house build project in Italy. It's all been super slick. From processing a large order for delivery to Italy via head office (Brian Ennis) to organising smaller deliveries and the occasional return via the UK website it's all been incredibly quick and absolutely no trouble at all. This, in a wider context of lengthy lead times for most product and high delivery costs is even more remarkable. The product is excellent quality and well priced and I hope you will continue to develop further categories. I would also liked to have bought shower shelves, towel rails and loo roll holders as well.
Corston went above and beyond to resolve an issue with some door handles they had supplied, which developed an unforeseen issue due to a design fault. Since we purchased the handles almost two years ago, they had become aware of the issue, and have redesigned them completely to ensure they function correctly and remain in place, without compromising the aesthetics. When I spoke to Lily to explain, without any argument at all she is replacing all of our handles with the new design, free of charge. That is what I call fabulous customer service, thank you, and how nice to be able to give praise where it’s due.
I ordered wall lamps, sockets & vanity knobs for our bathroom reno, being a bathroom I had a lot of questions to ask, Corston responded swiftly and have been helpful. The pieces are stunning, excellent quality and customer service is second to none. Just a wonderful company, with old fashioned values. Simply excellent!!
We ordered a lot of different items from Corston, and they are beautiful. They feel good quality and customer service is impeccable: lightning-fast responses and really helpful, no quibbles, just wonderful! For example, on a couple of occasions, we lost some small bits in the periods between first and second fixes and, on request, they sent us the replacements free of charge the same day! Superb, well done - highly recommend!
Love this company. I’ve ordered from them three times now and every time the items have arrived within a day or two and come really well packaged. More than that their products are beautiful and have really elevated the furniture they’ve been added to. I also love the fact they are a small U.K. based company.
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We pride ourselves on our excellent customer service, and that means we’re here for you well beyond the purchase and installation of your products. If you have an issue, we’ll put it right, right away – just give us a call or send us an email.
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At Corston, we focus on designing and engineering beautifully crafted, long-lasting hardware, lighting, switches and sockets from quality materials like solid brass. And we’ll always offer them to our customers in a transparent, accessible and friendly way.See more
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