Review Time
Have emailed query to Corston and yet to receive a response- we've replaced a number of doors during our current renovation and I was so excited to see the brass door hardware go on. 90% of the handles wobble, don't return to a horizontal position and quite frankly, cost a small fortune. We have also experienced the handles frequently pulling right off.Would appreciate a suggestion as to how to proceed, given the cost, labour to install and we are left with inadequate door hardware.
I spent a small fortune on door handles and switches, and I am fairly disappointed with the quality. Given the high price I was expecting a lot better. We have used the bronze door knobs throughout our house and my biggest frustration is that the grub screws frequently come loose and the handles start to slide off. A guest once pulled a handle clean off. About once a month I have to go around tightening any screws on handles that have started to come loose. It’s very annoying. In addition they wear very easily. It’s in the description that they’ll wear to give an aged look, which in itself isn’t the issue. What’s a little disappointing is that the surface coat wears very easily - or at least it has on some of the handles. Anyone wearing rings can easily scratch the surface and so instead of an even effect they just look quite obviously scratched given the contrast between the surface coat colour and the layer below. A similar thing happens on the toggle switches. The toggle is just plastic and the bronze coating scratches quite easily. All in all I expected a lot better. Premium prices, not necessarily premium products.Update: I have to say I have been extremely impressed by the response from Corston, really first rate customer service. Thank you Aimee, look forward to getting the new handles.
We couldnt recommend Corston products enough. 10/10 quality and style. We actually had some alternative handles installed and we just were not quite happy with the finish. We then purchased a sample from Corston and could instantly see the difference! The finish, the weight of the solid brass, everything was what we were missing. We then decided to order more samples such as the sockets and switches. All items were perfect and decided to to change everything possible in the whole house. We couldnt be happier. The whole team are polite and helpful and answered all of our questions and guided us to the right products for our project. Will be returning to Corston for all future projects!
I’ve bought and installed a number of Corston’s antique brass sockets/switches and handles across our house and have consistently been happy with the results. Yes, they’re expensive. But they look fantastic. Equally shipping has also been incredibly quick.
First time purchasing from Corston and what a great experience. Beautiful, quality knobs I haven’t been able to find anywhere else. Arrived shortly after ordering, no issues and all individually wrapped and presented very well. Lovely touch. Il be ordering from Corston again after seeing other unique items on their website. Thank you
I purchased c£5k of antique brass plates for the first phase of a full-refurbishment house project. Corston were chosen as the supplier for all sockets and switches. Once installed and within the space of several weeks, about half of the faceplates began tarnishing to extreme levels (this is caused in part by the rear of the plates having no protective coating applied, allowing reaction with the wall materials, in this case, lime plaster). Initially after contacting Corston, they said to apply Brasso (at my cost, which I did, but which ruins the antique coating). A second product was the recommended (at my cost, which also did not solve the problem).Finally, the defective faceplates were sent back to be replaced. After nearly 3 weeks (and several chasers) I was told that it must be damp in my walls (I have now had a surveyor out to confirm and there is absolutely NO evidence of damp). Despite the warranty clearly stating it covers defects, Corston point blankly stated "the best we can do is you pay half the new cost for us to refurbish them". For a company that presents themselves as a premium product, this is clearly unacceptable. Although these are designed as a “living product” it does not remotely explain or exclude this occurrence. I have begrudgingly paid this amount to ensure the return (and not leave me with exposed sockets). They were returned in as new condition, but one of the plates was missed out. This has now been sent separately. In addition, some of the toggle switches, despite being used only a handful of times, are already suffering from faulty actions.We will no longer use them to supplier the remainder of the house refurbishment, which given the quantum, seems very short-sighted given this could have been quite easily and quickly resolved. I would urge caution – although the product does look great, the after service and communication has been incredibly poor, and I have little confidence in their desire to solve issues which are likely to occur in the future.I would also like to point out that over multiple orders, there were several small niggles (faceplates sent without the required screws etc) and no spares at all provided even for a very large order - all required chasing and led to installation delays by the electricians.
Ordered the Kilburn knobs for our wardrobe and they are lovely. Unfortunately one had been damaged in the post. The customer service from Dan was excellent. Fast responses and replacement received within 2 working days. Would definitely purchase from Corston again.
stay away from their solid brass handles.They're just plain rubbish.They're wobbly all the time, and they never come back to fully horizontal position because the handle is too heavy and the latch is just nor powerful enough. We tried 3 different heavy sprung latches, including their own of course. Nothing works. Email to Corston returned a very dull and lame "try adjusting the grub screw".. OF COURSE WE ALREADY TRIED THAT you amateur muppets...
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