couture-moda.com

1.1
1.1 Based on 529 reviews

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1.1

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5

529 Reviews

5 Star
1%
4 Star
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3 Star
1%
2 Star
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1 Star
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Denise F.
Bad sizing rubbish quality

I've just bought a pink dress size 26 more like an 8 and quality of dress is rubbish I am waiting for a refund. If this does not happen this company needs reporting to trading standards. Please sort my problem out now or I will be getting you off the Internet for conning people.

1
Date of experience: Jul 06, 2025
Chas Sanders
THIS COMPANY IS A SCAM ORGANISATION AND…

THIS COMPANY IS A SCAM ORGANISATION AND DEALINGS WITH WITH THEM SHOULD BE AVOIDED This company operate in a way that should be investigated by Trading Standards urgently. The clothing is sub standard and returns not possible.They change their name when matters become too controversial.What they are operating is against the law in the UK. The UK is a civilised and fair country but here we are dealing with an entirely different unlawful and uncivilised culture who should not be allowed to operate in this country.

1
Date of experience: Jul 06, 2025
Osbert Coleman
Awful company frock too small and nasty…

Awful company frock too small and nasty shoddy material, I was getting desperate and didn't check properly. No refund load of excuses. Steer clear

1
Date of experience: Jul 06, 2025
Zelda Baker
Cheap products and very poor customer service.

I ordered a coat. When it arrived it looked nothing like the description. It was really poor quality and badly shaped. I contacted customer service to ask how to return and a refund. I was told sale items were only returnable for shop credit. Which I did not want,as I would be reluctant to purchase anything else from this store. I stated that as the goods were not up to standard, I just wanted a refund. I was told there was nothing they could do. So I still have no coat and out money. Be wary, before ordering from this company. Poor quality items and very poor customer service.

1
Date of experience: Jul 06, 2025
WB95
awaiting to hear if you will refund the…

awaiting to hear if you will refund the dress that is not as advertised there have used a picture from a different website dress is not as described to small and cheap quality kindly refund my purchase Ive contacted my bank as this is fraud you can not advertise false items this is not appropriate under trading standards in UK

1
Date of experience: Jul 05, 2025
Kelsey Clark
You won't get your money back from this company!

I already posted about Couture Moda and the extremely poor quality of the goods received: the item was absolutely not as described. I got this reply from the company, where it is clear that their practices are illegal under UK trade laws wrt returns. Please do not buy from this company. Hi Jennifer,Thanks so much for getting in touch, and I’m really sorry to hear that your order didn’t live up to your expectations — that’s absolutely not the experience we want you to have with us. I really appreciate you giving us the chance to sort this out.As outlined in our return policy (linked here), sale items are not eligible for refunds to the original payment method under any circumstance. We’ve set up the following options to ensure some flexibility:1. Keep the item and receive 75% store creditYou won’t need to return anything, and the credit can be used toward any future purchase.2. Return the item for 120% store creditIf preferred, you can send the item back at your own cost, and we’ll issue store credit for 120% of the item’s value once received.Please confirm how you’d like to proceed, and we’ll handle it from there.Best regards,Lein ♥ @ Couture-Moda Support

1
Date of experience: Jul 05, 2025
Chris Cook
The worst quality dress I have ever…

The worst quality dress I have ever bought in my life and I am 60!! Do not order from this company! You cannot return sale items and this dress has come from China!!

1
Date of experience: Jul 05, 2025
Jaylon M.
The dress never arrived

The dress never arrived, I didn't get a refund either. Don't buy there because you will lose money. Their answers about help are fiction. I have e-mails

1
Date of experience: Jul 04, 2025
Kierra Hughes
product did not match website description…

I ordered and paid for "cotton mix" Women's Culottes - Wide Leg, at a reasonable price for such. What arrived was a nasty badly made pair of culottes in 100% polyester. As they were in the sale, I cannot get money back, even though the product that arrived is not as stated on the website - appalling quality and clothing

1
Date of experience: Jul 04, 2025
Nicholas Sanders
AWFUL DO NOT BUY FROM THEM

I bought two dresses from this company. They arrived a long time after ordering and when they did arrive the quality was the worst I have ever seen. Absolute scam. They came with no labelling or anything. When I asked for a refund they wouldn't allow a refund, only store credit which I 100% do not want. STAY CLEAR OF THIS COMPANY!

1
Date of experience: Jul 03, 2025

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