cscsw.com

1.2
1.2 Based on 201 reviews

With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, depe...

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Average Rating

1.2

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5

201 Reviews

5 Star
4%
4 Star
0%
3 Star
0%
2 Star
2%
1 Star
94%

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Haider S
Terrible Service

CSC ServiceWorks provides horrible service at our building. Machines are constantly broken, and maintenance requests take forever. In many cases, tickets are marked "resolved" claiming a technician stopped by, even though the issue was never fixed. Completely unreliable and frustrating. Would NOT recommend at all.

1
Date of experience: Feb 11, 2026
bruh
Use if you want the worst experience possible.

Is your laundry process not stressful or frustrating enough for your taste? Do you like having to go through the worst scavenger hunt of your life every time you wash your clothes? Well then do I have the laundry service for you! Not only was figuring out how to put money on the card virtually impossible, because all provided websites, phone numbers, and apps DON’T WORK, but the system for adding funds is horrendous. Every time I want to add funds, I have to call, provide all of my card (both laundry and payment) information over the phone, and then wait for their system to load my new pin, which for whatever reason is single use. I’m moving to another building soon, and I’m most excited about never having to use this sorry excuse for a service ever again.

1
Date of experience: Feb 05, 2026
Tabatha
This laundry company is the worst

This laundry company is the worst! Their machines constantly break, rip clothes, leave clothes smelling musty from their machine. Poor maintenance, mildew build up. No maintenance once so ever. If you put in a tech support ticket don't expect that someone will come service the machine for at least a month, if not longer. Don't walk RUN the other way if you are thinking about getting machines from this company.

1
Date of experience: Feb 01, 2026
david
CSW won’t take their equipment out

We decided to change companies for laundry services at our condominium complex. These people wouldn’t come and get there equipment. Finally, the HOA had there equipment put outdoors so the new company could come in. So, remember if you have CSW come in, getting rid of them might take legal action.

1
Date of experience: Jan 30, 2026
Anniek slosse
Is this a joke

Is this a joke? The washers literally make my clothes dirtier somehow, they leave dark marks all over white items, rip things, and on top of the damage I really don’t think it’s cleaning shit. One of the washers in my building has been down for months, I’ve submitted several tickets and I imagine others in the building are as well. So expensive for a barely functioning operation - shameful business

1
Date of experience: Jan 29, 2026
Apryl Boyle
Absolute Nightmare

You can submit for a refund, but you’ll never get it. Absolute rip off, raised prices significantly for old, disgusting machines that break down constantly. Total trash, avoid them.

1
Date of experience: Jan 04, 2026
E Marich
Why,Oh Why

Why,Oh Why, do they charge a convenience fee if we do not use their app to pay. Not fair to the senior citizens who do not have a cell phone or have one that's out of date. Im not one also, that wants to put my banking info on the app. Why the LLC who owns this complex picked CSC is beyond me.

2
Date of experience: Dec 11, 2025
Henry Bissell
Awful company half the machines don’t…

Awful company half the machines don’t work and it won’t even let me add money into my account

1
Date of experience: Dec 10, 2025
Heather
In the apartment complex we live in,

In the apartment complex we live in,Out of the 6 washer machines that are there we are down to ONE! These machines have been out of service for 8 months plus! We have seen the service van come out but to no avail!! The equipment is old, rusting and falling apart! So disappointing! The company does not refund your money back if there appt does not work right! Customer service is not responsive nor professional!!If you are an apartment complex looking to have a laundry service installed. RUN!!!!!!!! This company is no good!

1
Date of experience: Dec 07, 2025
Lareesha
i absolutely despise this company

i absolutely despise this company. they are at every complex i lived at in different states and it still remains - they are scammers, they never refund you for broken machines, never get ahold of anyone, etc. i dread having them at my home - the emotional distress a laundry company causes is insane. imagine only having a certain amount to wash for your family and after "starting" machines you come out and they ran through the cycle but never washed your clothes. This really sucks. Nothing i can even do.... Hoping this bad review helps complexs STOP choosing them!!?issues over the corse of 7 years! they are ALWAYS the company apartments choose. ugh.

1
Date of experience: Dec 07, 2025

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Business Details

  • With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more

  • email customerservice@cscsw.com
  • call 18442729675
  • language https://cscsw.com

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