Review Time
Why can't I put 0. Laundry used to take just the time that it took to put laundry in the machine and scan your card for pay. Now it takes an extra 2 to 3 minutes per cycle because we're forced to use a broken app that forces you to login every time and never saves your information. Then you have to scan the machine, sometimes this is quick, sometimes it can't find the machine at all. Also one time after spending more than 10.00 dollars doing laundry one day I had a remaining balance of 2.00 in my account and for some reason the machine stopped letting me add time to a dryer cycle that cost .25. Where it used to say pay now a few seconds earlier, it only said add funds. If you have a choice I strongly suggest not giving these scammers money.
I live in a condo community and this company took over maybe a year ago or little less. Our community has a laundry house but also some buildings had their own washer/dryer adding value to that building. They have now restructured and are not replacing the machines in the building I bought into 10 years ago so now I have to go up and down 3 flights of stairs and give all access to my personal phone for the apps that took over an hour to register my account to be able use the machines! Completely unacceptable! Devalued my time & properly value! Taking out a loan to get my own machines & hook up’s, fighting with the HOA to approve is way better than giving them one more cent!
This company somehow has turned the reviews off or you can't do reviews or they're signaling out people that give honest reviews as like myself, we've complained over a year about a machine that has not worked, in a senior citizen apartments, this has cost stress with many seniors that are actually disabled and can't really go to a laundromat, they just don't care the problem they put on our backs, management at northlake apartments got on to them about this and so did everyone else, now what they did is come out they put a new machine in for what they did is they put one in it cost you more to actually effectively do your clothes, also they took the dryers they lowered the heat settings on the dryers to where it cost you double, this is what you get when you get a really bad non-caring business about its consumer, all they care about is the money they make. In fact one of the times that I called up there and told them the information about the same washing machine, they did nothing so when I called back they said they didn't even have a notation of the complaint I made and I was talking to the same exact girl did I get the complaint too. Just company now is showing 4.6 Stars when it only had like 2.1 Stars but it only has five reviews and before it had hundreds, how can you explain this. Actually I've got screenshots of it. This company is no good and has no business being in apartments for senior citizens that are disabled and that are actually on their last leg of life, you take advantage of people like this that just says a lot about the company and they're respect and consideration for people that are elderly. These people need to find God or something, I know they're from New York, and they have a store here in Memphis Tennessee, wow I wish they'd go back to New York we don't need that here in the Bible belt, I'm also aware that it is against the law to delete and prevent people from doing honest reviews. So here's what I'm going to do I'm going to write out a statement and have everyone in these apartments that use the one machine they've been using it plus the two machine they're using now and tell the difference, this will be proof that they are being deceptive.
As a tenant I have no other choice but to suffer through this company. The washing machine breaks down every six months or so and they put in a new one last year and it’s already broken again. Finally they are inching into the 21st century by promising us new machines with card swipes instead of being coin operated. Let’s hope they actually function. But I gave them two stars because it looks like they are finally trying to actually provide the one thing they do as a company. Given that Seattle has few and far between laundromats it’s important to have a functioning washer and dryer.
1151 Washington St., Middletown, CT our machines fail all the time we lose money and time with these problems. I put service request into the app with no follow up I put a request for a refund into the app with no results. If I’ve ran this building, I would ask this service to be removed and I would find a new vendor to come in.
I have called many many times, given case numbers or reference numbers, reps being rude, wont transfer me to their bosses, incompetence, lies etc. I have been not been given my refund to close my account to move. They owe me over $12.00!! Im angry!!!! Also in all the time I lived here the dryers never dried my clothes period. If anybody has a class action suit I'm interested!!
Talk about a turnaround, for the better. Our apartment’s management team (Bridgeyard Apartments in Old Town Alexandria, Virginia) partnered with CSC a few years ago (not sure - maybe two to four years). Things at first were rocky, I think mainly because the washers and dryers were old and not user-friendly. There was, however, maybe in the last 18 months, a total re-setting, and it has been amazing. The CSC app hums, no problems. The machines work, no problems. I can go to the laundry room at any time of the day, and I'll find a machine ready to go. Price is fair, linking with my AmEx works perfectly. The machines now are totally reliable, and the output is a batch of clean clothes that have been washed and dried according to my directions. I totally appreciate the steps our residential management team (and Laramar Group) took to bring our laundry room way into the present and future.
We have only TWO washing machines in this apartment complex. One of those machines continues to be "Out of Order" again and again and again, so we only really have ONE machine for this entire apartment complex. This machine NEEDS to be replaced, and I know that will never happen. CSC Service Works will be VERY slow to reset the machine so it can be used. They are SO incompetent, that it is time to find a local laundromat.
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With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more
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