Review Time
I recently had a frustrating experience with CSC ServiceWorks laundry at my apartment complex. After they installed new machines, I was confused about the process and couldn't get a clear explanation from the app or the machines themselves. I attempted to use the new system, but the instructions were unclear, and I ended up only using cold water for my wash. When I contacted customer service for help, they didn't resolve the issue. Instead of assisting me, they reportedly escalated the matter to my rental office, which felt like an overreach and an invasion of privacy. The entire experience was compounded by the fact that there were no clear instructions on how to get hot water for a wash. The lack of clear communication and the company's decision to involve my rental office over a simple misunderstanding only added to the frustration.
Terrible company, machines frequently don't work and still take your money. There is no way to get refunds, no one answers the phone, they don't have an email, the virtual assistant is purposely convoluted and only lets you have 1 open issue at a time that never gets resolved, then they lie that they resolved the issue. The machines have damaged my clothes beyond repair on multiple occasions. On top of that, they continuously raise the price without any communication in advance.
We have a broken washing machine in our building- it takes money but does not register/begin the cycle. This happened several times before I realized balance was dropping. I requested a refund through the app a month ago, followed up with a request, but received no response. Followed up with an email with no response. Chatted twice with the online bot, which could not recognize my street address, and requested a human to contact me. Again, no response. It appears there is no human oversight when problems occur.
This company is the worst!! I had $22 taken from my debit card with authorization! I emailed and called numerous times and NEVER got my money back!! Currently doing laundry and one of the machines isn’t working properly and the clothes are soaked!!! Customer service doesn’t respond and when they do it’s bullsh#t!!! I’m over it!!! It feels like they are ignoring everyone and have no intentions of making anything better!!
I have been using the air machine at my local station, to my surprise the machine was upgraded to new equipment and digital. Good looking and easy to use, I changed to this site because I was told it ran longer than most. I timed it, was 5 minutes. Thats good !
This is the worst laundry company I have ever seen. My apt has multiple machines and they are all out of laundry cards. I have called them 15…. That’s right… 15. TIMES. and every single time they said that they will get a technician out to me to replace them in 24 hours. That has not happened and it’s been nearly a month. If they “escalate your service request” to “speed things up”, don’t worry… that won’t change a thing. I haven’t been able to do any laundry whatsoever. They are scum of a company and should be shut down asap. I’ve never heard of any good experiences with them. Their customer service agents should go work for a real company, not one that blatantly ignores and lies to you :)
We have two washers and two dryers in our building. Only the of them ever seem to be working at the same time. Sometimes a dryer is broken or sometimes it's a washer. And it always takes them months to fix it.I do like that we can pay with a card.
I'm the Maintenance supervisor at a apartment communities in Portland Indiana, we were having issues with our washers. The service technician that came to the property corrected the issue, was polite, professional, and knowledgeable...would absolutely recommend this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more
